A note of appreciation and a call for clarity
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07-01-2025 07:51 PM
As a longtime designer, I want to begin by saying how consistently pleased I’ve been with Zazzle’s customer service over the years. The representatives I’ve worked with have always been kind, helpful, and professional. I’ve never had complaints in that area—they’ve done a wonderful job.
That said, since the changes surrounding the Ambassador Program and other recent updates, I’ve started to notice a shift. It seems that even the customer service team is struggling to get clear information about the questions we, as designers, are asking. Some have even expressed frustration that they haven’t been given the tools or training to properly support us. I truly empathize with them—it must be difficult to be on the front lines without the clarity needed to serve both customers and creators.
But from a designer’s perspective, it’s also disheartening. If the employees themselves aren’t being informed, how can we have confidence that we’ll receive the answers we need? I hope this can be addressed soon—for the sake of both the team and the designer community.
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07-02-2025 05:06 AM
Thank you for stating what we are all feeling 👏👍
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07-03-2025 05:35 AM
"It seems that even the customer service team is struggling to get clear information about the questions we, as designers, are asking. Some have even expressed frustration that they haven’t been given the tools or training to properly support us."
The customer service team is exactly that, for the customers. Any questions I've had, I've always made a post here and received a response regardless of whether it's what I wanted to hear or not. Any personal matters like a check getting lost, or having my account verified without a phone number, the mods have sent out specific emails to solve them through private correspondence.
Customer service just isn't cross trained on things about the design tool, out of stock products, the ambassador program, and many other topics that are designer exclusive. That is why we have this forum (while I wish it wasn't public). It doesn't make sense to ask for a call to clarity when things are exactly as intended, customer service for customers and forums for designers. I've been here since 2019, have had several issues and never once has my first thought be to contact a support for the customers when I'm not a customer. It's always seemed like wasting my time and theirs.

