I had three customers come in today as a "none" and, as you will see below -- and the 3rd is the same -- I did not get the anticipated 10% from the sale. On the 22nd, with a "none" I did receive the full 10%.
Is this a system error today that can be corrected or has something changed?
Thanks, Vivian
I think the Mods read everything posted anywhere. Because even if they don't chime in you can see them moving posts and combining threads or locking them. I think this should be addressed in the Tech forum as I think that one carries more significance to them, but that would create a 3rd thread on same issue. But they can just combine threads or lock these other two. 😉 From the people who have so far commented, it appears this issue of sales being labeled as NONE but being charged as 3rd Party ones started on the 23rd.
Here are my earnings today with "none" in the Referred column. The earnings amounts look low.
I can't comment for that third sale there as it was transferred and those use whatever your account-wide default royalty rate is, but the first two do match up exactly to being charged as referred sales in the 40% bracket.
But one would earn the same ROYALTY regardless of it being 3rdP or Self-Referred. Maybe I missed it or maybe it was just supposed to be implied, but none of the other comments mentioned anything about checking for a correlating Referral. If there's a correlating referral then these are Self and being calculated correctly, they're just being labeled wrong as None. Which I could sort of understand if as said, they're updating the "reports" behind the scenes and changing labels. Anyway it goes, there's a disturbing mismatch between labels and the expected calculations for them and Zazzle needs to weigh in ASAP as they are eroding trust the longer it goes unaddressed.
