Updated Ambassador Program FAQ's
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04-17-2025 05:03 PM - edited 04-17-2025 05:03 PM
Hi Everyone,
We’ve published an updated set of FAQs reflecting the latest questions about the Ambassador Program. If you’re looking for answers or want to be sure you’re up‑to‑date, please take a moment to read the updated FAQ document HERE.
By way of additional updates, we are taking action on requests for further clarity within the backend. Specifically, we’re working on updates to the backend earnings section of your account to make it easier to understand how Royalty and Referral Commissions are calculated. More to come on that end once it’s ready, so stay tuned.
As always, we appreciate your feedback and will keep refining these resources. Feel free to post a follow‑up question HERE.
Thank you for being a part of the community and for sharing your feedback.
The Zazzle Team
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04-17-2025 06:46 PM
Well, I'm disappointed that Zazzle won't pay us self-referrals on direct-only products, but sorta relieved because it means that I'm just not going to help customers anymore. I'll check my chats a few times a week and send everyone to customer support, but that's it. At least I'll get my life back!
Cat @ ZB Designs
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04-18-2025 06:23 AM
"Q: What happens if a Customer clears their cookies before purchasing?
A: If a Customer deletes their cookies, Zazzle may not be able to track the Referral, and a Referral
Commission might not be awarded for that sale."
Let's hope those folks who tells their customers on special orders see's this gem.
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04-18-2025 08:20 AM
Not only that, but if a customer deletes their cookies they may have to put their passwords in all over again. Customers might not be very happy about this.
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04-18-2025 10:22 AM
I always thought that practice of trying to game the system to get self-referrals on custom orders was unprofessional at best, so I can understand why Zazzle is essentially putting a stop to it. But since we're only getting half royalties on most orders (at least in the wedding world - which, I'm assuming, is where most custom requests come in) and there's no system to reward us for that sort of work, it really leaves us with very little incentive to help customers. I ran the numbers, and even small requests end up just not being worth the time invested.
Cat @ ZB Designs
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04-21-2025 06:04 PM
How is that gaming the system? A clean link is a clean link, and we are producing a custom order for a sale that otherwise wouldn't have happened, so why shouldn't we get a referral commission?
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04-18-2025 08:28 AM
I do not understand what you mean by:
Q: Why, in some cases, am I making less in Earnings for a Self-Promotion Instant Download/Digital Product sale than with a non-Referred Sale (i.e., says “None” in the Referral column).
"It’s important to note that these updates do not reflect a change in your eventual Earnings."
I do not understand how you can honestly say that there is no change, or even no 'significant' change. Previously on a 'none' or even a 'self-referral' of a digital product, you would have made anywhere from $8.50-12 at a 10% rate. Now if you end up with a self-referral on a digital, you max out at $5.42 at 10%. How is that 'no change'. This is not an insignificant amount for people who get several digital downloads per day.
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04-18-2025 09:46 AM
Oops I meant the normal default digital rate, not 10%.
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04-18-2025 10:36 AM
I have to assume that line was meant to refer to physical products where the total earnings is not impacted by the marketing fee.
On digital products it's absolutely crazy that we're punished for referring the customer. I think it just means that we have to consider digital products a nice little "extra" that we might get now and then, but not something that you'd want to promote. Zazzle certainly seems to have de-emphasized them on the product page, so perhaps they've concluded that it wasn't a financially viable thing.
At any rate, if you wanted to specifically market and sell digital products, I think you'd be much better off choosing a different platform, because Zazzle is providing a huge DIS-incentive for doing it here.
Cat @ ZB Designs
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04-18-2025 12:10 PM
Digital products appear to be selling well on Etsy….
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04-21-2025 06:28 PM
But Etsy doesn't have a way to post templates where the customer can fill in their own information. You'd have to make a Canva template, then send that, but it would mean the customer would have to purchase first before seeing what their information would look like on the invitation.
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04-21-2025 06:05 PM
I totally agree!
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04-19-2025 07:47 AM
Q: What happens if I use my Referral link in a paid ad? A: You cannot use Zazzle's brand or trademarks to generate Referral Commissions via paid search ads or display network advertisements. Doing so violates the Ambassador Program terms and may result in withheld Referral Commissions or removal from the program.
As I understand we can't promote with paid ads yes?! Many of creators used to run ads via social networks (of their own products)
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04-21-2025 07:21 AM
What happens if I add a tracking code to a self-promotion link? Since it's an extra parameter, I'm assuming it would ruin our clean links. This info is invaluable, so I hope tracking codes can be made an exception to the rule. I posted a follow-up question to the Zazzle team about this so hopefully it will be answered in the next updated FAQ.
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04-21-2025 09:11 AM - edited 04-21-2025 09:14 AM
"Q: What happens if a Customer clicks multiple Referral links before purchasing?
A: As noted earlier, the initial referral is protected for 14 days. If a customer clicks a second
referral link during that time, the original referral remains active and no changes are made. Once
the 14-day window expires, if the customer clicks a new referral link, that new referrer becomes
active and the cycle continues."
THIS IS AWFUL! Can anyone, seriously anyone, give me a scenario where the initial referral click should count over the most recently clicked referral link? That is not fair in any case. So basically, if someone clicks on any Zazzle ad from Zazzle or another ambassador link, it essentially does not matter if they find my product right after on Pinterest, click MY link and buy my item. THIS is why we aren't getting referrals. This is so jacked man. If they click my product link, and then buy my item.... I deserve the royalty. Not someone (likely Zazzle themselves) who they clicked on a week prior.
If feels like Zazzle is now taking a percent of all of our sales, referred by us or not, to pay for their increased marketing costs that will literally only take money away from us not only in the form of a percent of each sale.... but in the very fact that they will be using OUR money to promote OUR items with their referral links to take even more from us.
It will be nearly impossible to get referrals now 😌💔 I am so disheartened and I have been putting hours a day into my graduation collections trying to upgrade their images and get them pinned
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04-21-2025 09:40 AM
I truly don’t understand the logic behind these referral cuts. Even when I earn self-referrals, some are reduced to just 3% without any clear reason. It feels completely arbitrary, and the lack of transparency is disheartening. How are we supposed to market ourselves effectively when we don’t even know the rules we’re working under? I sincerely urge the company to make these policies clear and consistent, so that we as creators can plan, promote, and grow with confidence.
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04-21-2025 09:41 AM
I meant to add that on one self-referral I earned "0". How is that even possible?
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04-21-2025 01:34 PM
With a "Self-Promotion" referral, your total earnings (royalty + referral) are capped at 35, 40, 45, or 50% of total order price depending on category. So lets say the product is in the 35% category and your royalty rate for it is set to 30%. The referral portion of your earnings would then be calculated as X, where [30 + X = 35]. (so 5% referral commission)
At first glance it may seem like reducing your royalty means you'd then earn more for the referral portion.
So say your royalty was/is only 10%. [10 + X = 35]. So referral portion X would be 25% instead of the 5% above.
But in either case your total earnings are going to be roughly 35% of the order total, but with the lower royalty that order total is obviously going to be less so you earn less in total.
Under this new system, it's important to remember that there is no set % for "self-promotion" (formerly PP2) link referrals anymore. The referral portion is always going to vary depending on the royalty so that total earnings equal [roughly] the cap (or "earnings goal" as its called in the FAQs).
Furthermore, the earning caps (35, 40, 45, 50%) are only applied to "Self-Promotion" referrals. "Cross-Over" links still pay a flat 15%, and we can set a royalty as high as 50%. So in theory, you could do a 50% royalty, plus 15% referral = 65% of total order. Whereas the max you could earn if a "Self-Promotion" referral would be 35-50%. This is also why with Instant Downloads that allow us to go up to 99% royalty, the total earnings on a "Self-Promotion" referral have significantly dropped - because it's capped at 50% now. But you can promote them with a "Cross-Over" style link (includes your RF#) that pays a flat 15% and actually earn more, because the total earnings cap doesn't apply in this situation.
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04-21-2025 01:47 PM
Thank you for this information. Just to double check in regards to custom orders, are designers better off just adding our id referral link and making 15% as opposed to hoping to get a self referral and possibly making less?
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04-21-2025 02:04 PM
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04-21-2025 06:09 PM
@ColsCreationsBut those Cross-over links will then count as 3rd Party, so you'll be losing up to half of your royalty to the Marketing Fee.
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04-21-2025 06:22 PM
Oh wow... That's an excellent point. I didn't think of that!
Cat @ ZB Designs
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04-21-2025 08:30 PM
Yeah, but the Marketing Fee applies to ANY referred sale. It's just that with a "Self-Promotion" link where you are the referrer, it doesn't really matter because your total earnings will still always be that 35-50% of order. But this earnings cap ("earnings goal" as referred to in the FAQs) only applies to Self-Promotion links. That is not a loop-hole, that is how Zazzle has structured this. So you can potentially earn more with a flat 15% Cross-Over referral + high royalty, even after the fee, then you could with a SP link that's subject to the earnings cap.
Here's an Instant Download that sells for $10 at a royalty rate of 91.5%. (Downloads are in the 50% category.)
Obviously, the most desirable situation is a ref=None sale where you're going to net 86.9% of the sale.
If it's a Cross-Over sale, your net is 56.2%.
If it's a SP sale, your net is 45.4%, $1.08 less. This because you're capped at 50% and when you add the transaction fee back in, that's exactly what it comes to - $5/50%.
Here's another example where I've raised the royalty to 94.3% to make the sale price $14.95.
In this example you're making 45.2% on a SP sale. (Which again, when you add the trans fee back in comes to 50% of the total sale.)
But with a Cross-Over sale, you're making 57.4%. $1.82 more.
This principle applies to any product, not just downloads. It's just that downloads are the only thing we can set such a high royalty on and still have the cost to customer be reasonable. For a mens tie for example, I had to go up to a 41.7% royalty for the total cross-over earnings to surpass total SP earnings. Which put the tie at $50 -yikes!!!
I am not recommending people set their royalties this high on normal products, just trying to show that in the unique situation of Instant Downloads, cross-over links are more profitable as they're not subject to the earnings cap.
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04-21-2025 01:59 PM
THIS IS AWFUL! Can anyone, seriously anyone, give me a scenario where the initial referral click should count over the most recently clicked referral link? That is not fair in any case.
Well ...
Let's say I have put a referral link out there for my wedding invitation. Some person who's never even heard of Zazzle before follows it (and therefore picks up my referral "cookie"). They play around with the Personalize fields. Now it's in their Saved Designs. Maybe they are asking their friends/family/bridal party for feedback on it. So it sits. Maybe they even order one as a sample. They wait for that to arrive, and then they get more feedback on the actual printed product and they finally make the decision that yep, these are the invites I want. Maybe they even sit on it a little longer waiting for a sale or their next paycheck .. Meanwhile, they have been all over the internet looking at other options, probably have a Pinterest "idea board" for their wedding so have probably now clicked on whoknowshowmany other links with someone else's "cookie" in it. So when they pull the trigger and place their full real order, it could very realistically be longer than 2 weeks since they first clicked my link. Since it's my design that captured their interest and my link that brought them to Z, then I should get the ref credit for their order. It should not go to some other random person whose "cookie" they picked up later.
The fact that Z has a complicated "cookie" system different from the popular last-click attribution method is what has saved our referrals from being "stolen" by extensions like Rakuten and Honey.
The problem with last-click attribution is that it ignores the entire customer journey and credits only the final touchpoint, overlooking the impact of earlier interactions like ads, emails, or social media. This can lead to misleading insights and underinvestment in key channels that contribute to conversions..
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04-21-2025 06:51 PM - edited 04-21-2025 06:53 PM
That's fair and thank you for that example, I truly didn't think of that! However I think that is a practice most common with wedding invitations and occasionally graduation invitations, and is not a regular occurrence for many users. What about the other 1000 products on the website? Many of Zazzle's users are likely not members to get free shipping and are not ordering samples and paying shipping for 1 invitation. And only on invitations, thank you notes and inserts are they *typically* ever ordering samples.
Let's take your same example and flip it a little. A customer orders your sample invitation they found from Pinterest, but decides they do not like it. They continue looking on pinterest, and click on my invitation. They decide to go with mine. They purchase an order of 300 invitations, and inserts to match....and you get the referal sale? That's not very fair either. You could have no sale or sample order from the customer that clicked your link, and you would still get hundreds of dollars off a link I promoted. There's no perfect system but I do believe that in 90+% of cases, the customer is most likely purchasing from the most recently clicked link. Again in wedding invitations this percent would be completely different. But not all of us are focused on wedding invitations.
I feel like I basically have to get lucky enough to get a customer that has never clicked a Zazzle link from Pinterest in 14 days to even have a chance at a fair compensation for my design Nomatter how hard I promote...if they even looked at another sellers graduation invitations first... I'm out of luck! 😔
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04-21-2025 09:09 PM
Or... someone sees your invitation on Pinterest, they click on your clean link & start customizing. They need help, so you work with them a bit and they order a sample. You get the self-referral on the sample, Woo Hoo!
Of course, now they're a Zazzle customer and Zazzle starts sending them all sorts of emails. So, it's now been more than 14 days since they clicked on your link. They need a bit more help after receiving the sample, you work with them more. Now they place the big order and, whoopsie, they now have a Zazzle cookie in their system so not only do you not get the referral, you also only get half of your royalty!
This exact scenario happened to me last week. My solution is that until Zazzle comes up with some system to compensate us for helping customers, I'm just not going to do it anymore. It simply isn't worth it. With all the back & forth time that it takes to get everything right for them, there's only a tiny chance that it won't come up as 3rd party. It's like the more time you invest in helping someone, the more likely it is that the sale comes through as 3rd party, so even raising your royalty doesn't help much in this scenario.
Cat @ ZB Designs
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04-21-2025 09:29 PM - edited 04-21-2025 09:35 PM
Your scenario just feels sooo much less likely than mine, I am sorry. But again I do appreciate you posting but I could not think of any scenarios in the moment in which I would want that to be the case 💖 I have 1-2 customers reach out a month, and it's typically in regards to the actual product and I need to direct them to customer service instead. Your situations are very dependent and sound like a very specific wedding customer, as they reach out and order samples quite a bit more.
But I just don't think the average customer reaches out. In other forums many sellers also mention rarely getting messages so I think it is *VERY* dependent on the event & product. Where as I am talking about in general. My situation is statistically much likelier to happen on a daily basis, even to you, SO much more than the scenario you are mentioning.
I am not just talking about other ambassadors getting the sale when it's not warranted. Remember, it appears it will now be Zazzle getting those referral links off their ads and new marketing tactics. Ads and marketing they are charging us for in every single sale as a "marketing royalty fee". They will be profiting the most off this 14 day first click system. Not us.
*so sorry for so many edits, I mis-read your post, responded incorrectly and wanted to update. Then had to edit 5 more times for grammar and errors I found. It's late, I should go to bed 😓❤
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04-21-2025 10:53 PM
No worries. My point (other than to whine and complain about my recent experience 😋) was mostly just that I don't have much confidence in this referral system to reward the correct person. Actually, with all these different scenarios, it's kinda hard to determine who the "correct" person to reward would be! It all feels very chaotic to me with sooo many different referrers (including Zazzle itself) vying for the referral, and everyone feeling like they have the more legitimate claim.
I totally get it that Zazzle has to come up with a system that is manageable on their end, and that "works" in the majority of cases. I'm just having a hard time trying to figure out how my situation fits in with this new system and where I should or shouldn't invest my energies. It all seems pretty hit & miss to me.
Cat @ ZB Designs
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04-21-2025 03:40 PM
Are we still able to use a search parameter to our store and have it be considered a clean link? Ex: ?qs=wedding
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04-21-2025 06:20 PM
I just sent Zazzle a follow up question about the Referral Cookies through the form, but I'll also post it here:
Follow-up Question about Referral cookies, PLEASE! If a customer CLEARS THEIR COOKIES and THEN clicks on a CLEAN LINK direct from US, will we get the self-referral, regardless of whether they had any previous cookies in the last 45 days? In other words, is that original 45 day cookie somehow tied to their ACCOUNT itself rather than their device, so that even if they clear their cookies and use a private browser, a clean link will still show up as 3rd Party?
This sounds like they have the 45 day cookies tied to the account itself, rather than the device:

