Hello, community!
I am facing an issue regarding the commission I am receiving on my digital products on Zazzle, and I would like to know if anyone else has experienced this or has any suggestions.
On March 21st, I reached out to Zazzle support because I noticed I am receiving only 50% commission instead of the 90% I should be getting. The product price is $16.60 AUD, and with a 90% commission, the correct amount should be $14.94 AUD (90% of $16.60).
However, the amount shown on my payment statement was $8.96 AUD, which would be a 54% commission on the product price, not the expected 90%. This amount was shown as $5.34 USD after conversion to US dollars, but I still don’t understand the reason for the discrepancy.
When I contacted support, the response I received was that they would consult the community about the issue and would update me soon. However, up to now, I have not received any further response.
I would like to know if anyone else has encountered something similar, or if there’s any explanation for these amounts and what I should do next.
Thank you for your attention, and I appreciate any help you can provide.
@Ignez You have the double ++ next to the AUD which signifies a sale that is subject to "sales related taxes" I'm not sure the percentage is in your country but in UK they deduct a 20% VAT "sales related tax"
There is also a + next to your 90% which indicates a transaction fee
"+ When your royalty rate is 15% or greater, a transaction fee of 5% is applied to your earnings.
++ Domains that include VAT (and other sales related taxes) will have 20% deducted from Sale Price before royalties are calculated."
Your photo doesn't show whether it was referred or not as that would carve out more (15%)
We need @ColsCreations genius mind to break it all down
@Ignez You have the double ++ next to the AUD which signifies a sale that is subject to "sales related taxes" I'm not sure the percentage is in your country but in UK they deduct a 20% VAT "sales related tax"
There is also a + next to your 90% which indicates a transaction fee
"+ When your royalty rate is 15% or greater, a transaction fee of 5% is applied to your earnings.
++ Domains that include VAT (and other sales related taxes) will have 20% deducted from Sale Price before royalties are calculated."
Your photo doesn't show whether it was referred or not as that would carve out more (15%)
We need @ColsCreations genius mind to break it all down
The customer also could have used a coupon (eg 50%) which would have brought your royalty down
There was a 50% sale that started March 12 - March 18 and they could have been buying other items in their cart and the 50% coupon covered it all (you don't specify what your digital product was but your digital sale did happen March 13)
I downloaded @ColsCreations magical spreadsheet and it works out give or take
so the net royalty was $5.60 minus your country's sale tax (the double ++ which is taken off as well)
So congrats on the sale - I don't think there's anything to do as everything is calculated correctly imho
