Hi everyone Please, I hope this is the right section to post my request without disturbing, I am here with the hope that someone can help me to fill out my W8- Ben form so that it will finally be accepted. I am Italian and reside in Italy. I am asking with all my sincere gratitude if there is anyone who can help me so that I can finally fill out the W8-Ben form successfully. I have filled out the form no less than 4 times and submitted it, and the first time I filled it out exactly according to my form sent when I entered Zazzle and that it was successful. Now, however, I keep being told that the form is no good, and to correct it. I absolutely don't know how I should correct it anymore, I have read several times what is written by the treaty according to the tax treatment between the two countries in question : USA and Italy. I have never received an answer as to why the form filled out according to previous mode, now is not accepted. I also contacted Rome, the relevant ICE office for commercial and tax situations according to US and Italy treaty. I report here what I am being asked to correct: " If you would like to go fill out the form further to receive a lower tax rate according to tax treaty between the USA and your country of residence, please provide the following information: - Please revise the paragraph reference number requested in part 2, line 10. The following Treaty document will help you find this. It helps to keep in mind the "type of income" you receive from Zazzle when looking into the tax treaty between our two countries: https://www.irs.gov/pub/irs-lbi/tax-treaty-table-1.pdf - Please revise the "Additional Conditions" on the last section in line 10 as what your currently have isn't quite correct. It would help to keep in mind the type of income you receive from Zazzle. It may also help to refer to the type of work you provide to the Zazzle website. " I am including my compilation, changed as many as 4 times, according to the tax treaty between my country Italy and USA which establishes zero taxes towards the USA as my occasional work is contributed as royalties because for use of artwork ( according to the treaty the taxes falling under the treaty I pay in my country): "As a freelancer creative designer offering service to a US company, I confirm my non-US-status, being able to take advantage of the benefits of the US-Italy tax treaty, I am exempt from withholding under article 12 paragraph 3 of the United States - Italy income tax convention. I further confirm I don't conduct business in the U.S. through a permanent establishment situated therein and that I am the rightful beneficiary of the income I am receiving as royalties. Copyright royalties are for use of artwork." I was told that this is not good. The first time I filled out the form according to this wording and it was accepted: "Exempt from withholding under article 12 paragraph 3 of the United States - Italy income tax convention. ( my name) does not conduct business in the U.S. through a permanent establishment situated therein. Copyright royalties are for use of artwork." When I sent now in 2025 the same compilation was not accepted. And as I wrote to you it is no less than 4 times that it is not accepted. Can someone please help me? I am really grateful because I don't know how to do it anymore. I absolutely don't know what to do anymore. Thank you to anyone who can help me. My sincere Thank you Alberta B.     ... View more

Where in my account can I see my personal details such as date of birth? I just received my 1042-S and it has the wrong date of birth, last year they put a different date of birth too which was also different from what they entered this year. All prior years have my correct date of birth. Probably doesn't matter since the other companies I sell at leave that part of the form blank but I just wanted to check my account to see if anything went wonky but can't seem to find where it is. ... View more

All of a sudden, I'm not able to share my products to Pinterest.  I click on the Share button, select Pinterest, and select which board I want to share it to and then get a response "Sorry, something went wrong.  Check the url and try again".   So when I tried adding the url directly to my Pinterest board, rather than doing it from Zazzle, I get a message  "Sorry! This site doesn't allow you to save Pins." I've been able to pin stuff in the past.  What's happened? ... View more

I had an order was placed on April 1, 2025, for a foam board. As per my Royalty History report, the royalty is showing as $11.65. On the early morning of April 4, 2025, I was sent a sales email notification that this order had been printed and my royalty was reported as $0.22. What?? This is not a transfer sale. There is no 't' notation next to this order. The only notation there is a 'c' for customization. I immediately reached out to Zazzle with this notification email, asking for clarification. As of the date of this post, no response has been forthcoming. What happened this afternoon is that the order got cancelled. I know this only because (a) my Earnings Summary total shows a drop of $11+ and (b) my Earnings & Transaction History shows that the transaction has gone pink. So what has this product been printed on that I have yet to get any royalty on? Could someone from Zazzle provide an explanation, please? Thank You Hui ... View more

In some of my Zazzle "Your Recent Sales" emails, I get a string of random numbers and letters after the royalty total. Different sales emails will have different random strings (eg Cj0KCQjw4v6-BhDuARIsALprm31mrFfSjhZpU1KeooC2GeDIddzTH90SX6B2tZg0j0dN478HsQzmjhoaAp_gEALw_wcB ). And some emails don't have a string at all. Can anyone explain what these strings mean? Thanks. ... View more

Hi Everyone;  I cannot wrap my head around the size of image needed for the inside of an envelope unfolded.  No matter what I do it keeps giving me a warning yellow button that there is an issue with my design and I need to keep the image inside the parameters but I don't understand what those are.  Does anyone here have any suggestions?  Is it a dpi issue?  I was able to put this image on a decoupage, a much larger item. Or do I just go with yellow button warning that there is an issue with the design? Will my product go on the open market, or will I not have any sales?  Thanks in advance for any help!   ... View more

Hi, I've been having issues with my w8 form. I've tried changing the section mentioned a few times after reading the relevant document (even tried getting help from chat bots) but no matter what I out it gets rejected. This is the only information I get from Zazzle: Please revise the "Additional Conditions" on the last section in line 10 as what your currently have isn't quite correct. It would help to keep in mind the type of income you receive from Zazzle. It may also help to refer to the type of work you provide to the Zazzle website. This link may help you to clarify your wording (refer to sub section “Royalties” in the link below. Use “Ctrl” + “F” to open the search function in your web browser to locate it):   https://www.irs.gov/publications/p525/ar02.html#en_US_2015_publink1000229288 This is the section I'm stuck on, bold text is what I've submitted Special rates and conditions (if applicable—see instructions): The beneficial owner is claiming the provisions of Article and paragraph 12(1) of the treaty identified on line 9 above to claim a % rate of withholding on (specify type of income): Royalties for my designs . Explain the additional conditions in the Article and paragraph the beneficial owner meets to be eligible for the rate of withholding: I am the beneficial owner of the royalties and a resident of the UK for tax purposes Can anyone help me get through this or point me in the direction of where I can get help because re-reading the same document is not helping me.   Many thanks ... View more