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Board Activity
I had an order was placed on April 1, 2025, for a foam board. As per my Royalty History report, the royalty is showing as $11.65. On the early morning of April 4, 2025, I was sent a sales email notification that this order had been printed and my royalty was reported as $0.22. What?? This is not a transfer sale. There is no 't' notation next to this order. The only notation there is a 'c' for customization. I immediately reached out to Zazzle with this notification email, asking for clarification. As of the date of this post, no response has been forthcoming. What happened this afternoon is that the order got cancelled. I know this only because (a) my Earnings Summary total shows a drop of $11+ and (b) my Earnings & Transaction History shows that the transaction has gone pink. So what has this product been printed on that I have yet to get any royalty on? Could someone from Zazzle provide an explanation, please? Thank You Hui
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I sent this as an email to support. I am hoping that I will get an answer. Putting it here may help get someone to help. Here are two of my earnings in April 2025. It does not add up. For April 3, 2025: Sold at $75.80 (third-party sale). Third-party fee: $0.15 x $75.80 = $11.37. Net amount: $75.80 - $11.37 = $64.43. Effective royalty rate: 23.7% - 5% transaction fee = 18.7%. Royalty calculation: $0.187 x $64.43 = $12.05. Shouldn't I have received $12.05 instead of $8.08? For April 2, 2025: - Sold at $9.00 (third-party sale). Third-party fee: $0.15 x $9.00 = $1.35. Net amount: $9.00 - $1.35 = $7.65. Effective royalty rate: 23.7% - 5% transaction fee = 18.7%. Royalty calculation: $0.187 x $7.65 = $1.43. Shouldn't I have received $1.43 instead of $1.17? Can a moderator pass this along and help? @Scott @Mark @MarkM
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Hi, a customer left a negative review on my store page because zazzle printed my design on the wrong product. Is it possible to remove this review from my store? Since it is not in my control I feel that my store shouldn't have to take a hit for Zazzle's mistake. Also, I sell a lot of this type of product so can someone from Zazzle please look into this mistake and make sure that customers receive an actual foam board and not a piece of cardboard?
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if a seamless repeating pattern looks fine viewed at 100% but at 300% some pixelation and color shade differences etc become visible... will those flaws show up on wallpaper and other large products? what scale are large products actually printed at? I am trying to up my game! thanks
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In some of my Zazzle "Your Recent Sales" emails, I get a string of random numbers and letters after the royalty total. Different sales emails will have different random strings (eg Cj0KCQjw4v6-BhDuARIsALprm31mrFfSjhZpU1KeooC2GeDIddzTH90SX6B2tZg0j0dN478HsQzmjhoaAp_gEALw_wcB ). And some emails don't have a string at all. Can anyone explain what these strings mean? Thanks.
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Hi Everyone; I cannot wrap my head around the size of image needed for the inside of an envelope unfolded. No matter what I do it keeps giving me a warning yellow button that there is an issue with my design and I need to keep the image inside the parameters but I don't understand what those are. Does anyone here have any suggestions? Is it a dpi issue? I was able to put this image on a decoupage, a much larger item. Or do I just go with yellow button warning that there is an issue with the design? Will my product go on the open market, or will I not have any sales? Thanks in advance for any help!
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Hi, I've been having issues with my w8 form. I've tried changing the section mentioned a few times after reading the relevant document (even tried getting help from chat bots) but no matter what I out it gets rejected. This is the only information I get from Zazzle: Please revise the "Additional Conditions" on the last section in line 10 as what your currently have isn't quite correct. It would help to keep in mind the type of income you receive from Zazzle. It may also help to refer to the type of work you provide to the Zazzle website. This link may help you to clarify your wording (refer to sub section “Royalties” in the link below. Use “Ctrl” + “F” to open the search function in your web browser to locate it): https://www.irs.gov/publications/p525/ar02.html#en_US_2015_publink1000229288 This is the section I'm stuck on, bold text is what I've submitted Special rates and conditions (if applicable—see instructions): The beneficial owner is claiming the provisions of Article and paragraph 12(1) of the treaty identified on line 9 above to claim a % rate of withholding on (specify type of income): Royalties for my designs . Explain the additional conditions in the Article and paragraph the beneficial owner meets to be eligible for the rate of withholding: I am the beneficial owner of the royalties and a resident of the UK for tax purposes Can anyone help me get through this or point me in the direction of where I can get help because re-reading the same document is not helping me. Many thanks
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Still haven't gotten my tax slip for 2024. May I have it emailed to me in PDF format?
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The awards are $14.95 more than the photo blocks. They appear to be the exact same product, size, material and printing process, with different names and marketplace designations. What am I missing? Why is one of them almost $15 more?
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Is there a way to export all my product links at once?
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I'm a little confused and I'm hoping someone can straighten me out. When we use the widget on Zazzle's site to share to pinterest, does it automatically put our referral code or do we have to manually make pins for pinterest? Thank you.
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I see that I have received self referrals at 14.6%, shouldn't they be 35%. It was not a digital download. What's happening? Anyone know? Thank You
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Hi. Can someone tell me how to make this change? One of my collections has been set to private unintentionally. How do I make the change?
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When a customer needs help with customizing a template, I've always provided support via chat. However, if it gets too complicated, it would be easier to access their template and make the changes myself. Is there a way to do this, or should I follow these steps: - Make the changes to a new version of my template - Save it as 'Direct-only' - Click on the 'share' button and select 'copy link' - Send them the link via chat - then they can personalize it, before purchasing.
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Can we connect only our store link to tailwind I know we can with our blog or website?
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