Can We Use Greeting Card Mockup Templates That Have Non-White Envelopes?

[1234Shine]

Many greeting/holidays/invitation card mockup templates already come with non-white envelopes, and I don't know if we could use them or not.  On one hand, the non-white envelopes certainly help the aesthetics and make the cards pop.  On the other hand, the Zazzle cover photo guidelines say the products on the mockups have to be consistent with the actual products offered. Last time I checked, the only envelope option customers have is the white one.  So, does that mean we can not use greeting/holidays/invitation card cover photos with non-white envelopes since it's against the guidelines? I would very much appreciate a clear answer now, so I don't have to worry about my card cover photos getting removed later because they are against the guidelines, thank you! 

[Sara_H]

@1234Shine I would recolor the envelope in a photo editing software or find a white envelope and put that in your mock-up scene. 

[CarlaRolfe]

I agree with @Sara_H above.

I wouldn't use any mockup that has elements in it that zazzle doesn't also make available for purchase, as it's not a genuine display of what is available. 

[Laura]

Zazzle makes available envelopes for purchase in any custom color 😊

[PacifierCity]

@1234Shine 

To me it seems you have answered your own question...

But I would say that even though Z does offer colored envelopes, they are a separate product.  What are the options when the customer clicks through to the product displayed.  Most likely a white envelope.  If that is the case, go with that.  Anything else will seem misleading to the customer.

PC

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[1234Shine]

@PacifierCity  Thanks for the reply - alway enjoy reading your feedback on the forum.  When I was looking for the greeting card mockup templates, I intentionally skipped those with color envelopes.  I thought, like you, that's what we're supposed to do, because according to the Zazzle guidelines, we can not use cover photos with products that are different from what's actually been sold.  But when I look at the top feeds on Z website, I get a very different picture: many greeting card cover photos on the top ranking pages have the non-white envelopes, and what's when my confusion and question mark arise...  I would love the option of using color envelopes if Zazzle confirms it's OK, so I don't have to worry about my cover photos getting removed later due to the envelope colors, and then I have to start everything all over again.

I hope the forum Moderators could pass my question to the appropriate Zazzle department to get a clear answer on this, thanks!

[Mariholly]

I am using photos with envelopes of other colors.  It is true that it can be a bit confusing, but I understand that the cover photos serve a merely illustrative function.  Maybe a heads up about this, like when you use the word embroidery or metallic and they're not real, would be a good idea.  I was thinking of including it as a warning in my product description just like I do with budget cards regarding the size and thickness of the paper.

[Laura]

Keep in mind most of the insitu images provided by Zazzle include items not sold by Zazzle. Look at the luggage tags; they are shown on different luggage that is not sold on Zazzle. The golf towels are shown on golf bags not sold on Zazzle, etc.

You could create the matching envelope and add it to your collection.

[CarlaRolfe]

I'd suggest the difference there is, the customer knows they're not getting a piece of luggage or a golf bag, along with the luggage tags or golf towels. 

However, invitations actually do come with an envelope of the customer chooses that, but they only come in white.  Displaying the product with a colored envelope that has to be purchased separately, and discovering only a white one can be included, is misleading for the customer.  If I were the shopper, this would most certainly stand out to me, and look like false advertising. But, that's just me. 

[1234Shine]

@Scott  As you can see from the replies of other creators here: some think it's OK to use a non-white envelope in the greeting card cover photo and some think it's not OK.  Do you happen to have the answer to my question?  If not, would you please pass it on to the appropriate department so everyone could be on the same page?  Thank you!