CANVA DRAMA/ ISSUES: CANNOT SIGN INTO PAID PRO ACCOUNT

[TAngelone]

I just posted a series of TWEETs on TWITTER regarding CANVA's non existent customer service. No email, phone or chat support. I am presently locked out of my account which I am paying for. Go figure. 

I was intending to use Canva to create COVER PHOTOs for my Zazzle products. 

Anyone else experiencing issues with Canva's functionality or lack there of and non existent TECH and CUSTOMER support?! 

Just venting sorry. 

I have had the most infuriating and time consuming experience with resolving my FROZEN account issues which are still NOT resolved.

It took 3 almost 4 hours for CANVA to display a tiny barely visible box that indicated they were having BACK END issues. 

Nothing on social media or their website was posted to alert anyone to this. 

If I am unable to sign in and use my account with in a few days I will have to cancel with Canva altogether. 

Thanks for reading and listening to my Canva Drama rant. 

[Sara_H]

@TAngelone 

Sorry that you're having issues. 

A gentle reminder that the forum mods don't like title posts to be all in caps. (considered too shouty)

Hope your canva log in problem gets sorted soon.

[TAngelone]

Sara_H I am sorry I have just spent the better part of 4 or 5 hours trying to sort this out. I will DELETE and repost if needed. I am sorry if what I stated offends anyone or the manner in which it was stated. So very frustrating when you are paying for a service you cannot actually use do to back end issues on their end not your own. Thanks for the gentle reminder. I am very aggravated and exhausted. Thanks again. 

[KeegansCreation]

If you wind up canceling your Canva subscription, you might like PlaceIt better. I have a subscription (which I got when they announced the preference for cover photos) and have had no technical problems.

[TAngelone]

Oddly enough I have PLACE IT as well. Thanks.

[TAngelone]

As I stated I do have PLACE IT as well. I just couldn't work out how to make COVER PHOTOS for Zazzle and media for PINTEREST. I DO NOT want to be forced to cancel with Canva. I use it for mock ups but NOT designs or art. I have the Adobe Creative Cloud and Affinity Suite as well as Sketchbook Pro for all of my designing needs.

I myself am a multi media artist, photographer, fashion/graphic designer, writer and poet. 

I just need CANVA to make mock ups for social media of my Zazzle and Redbubble products and product lines which are in development and are HIDDEN.

So am I to take it that you have also had some issues with Canva and their total lack of tech or customer support? I just tweeted up a storm about this on TWITTER. 

It is infuriating when you are paying for a service that does NOT work and there is no support for it! 

Thanks again for your response. 

Would be nice if Canva would make this known to their subscribers that they are having serious back end issues like Zazzle often does. 

[PenguinPower]

indeed... using ALL CAPS is the written form of YELLING... When attempting to read a post with many CAPITALIZED sections all I can hear in my head is Gilbert Gottfried. Now you are all stuck with it bwaaahahahaha... 

[TAngelone]

There will not be a repeat of this I can assure you. Tried to delete the post and wouldn't you know it. The time to delete expired which is just making this even more frustrating for me. Thanks again for your response. 

[TAngelone]

Please no disrespect but I DO NOT need to be reminded about NOT using ALL CAPS! GOT IT! Thanks. Please post about your CANVA issues if any. 

[TAngelone]

Canva has reached out to me via TWITTER following a rather lengthy and angry series of TWEETS most of which I have deleted as a BLUE TWITTER member. That stated I do feel Canva does need customer and tech support which seems to be non existent until you go on TWITTER and then they reach out to you. 

I am using CANVA to create Zazzle Cover Photos and media for pins. 

Will keep everyone posted on sorting out my CANVA log in issues. Would've been nice if CANVA had made it known they were having backend issues. I had not signed in for a few days and decided to sign in for the express purpose of creating cover photos for my ZAZZLE products. 

[LoraSeverson]

I just tried to sign in to my Canva. It would not take my password, but I was able to sign in using the code they send.

[TAngelone]

Canva reached out to me very promptly and were exceedingly kind. I was able to sign back into my account. I was just being a bit reactionary. It is very frustrating that they do not have a central and  dedicated tech/customer support. Thanks.  

[TAngelone]

I would also like to add to this by stating that my TWITTER Tirade was very inappropriate and I need to take responsibility for it. I am very hard pressed to get my brand and product lines together. I have limited time and financial resources. I have invested everything I have into my Zazzle brand and product lines. I am also working on a Redbubble storefront under the same brand name. 

That stated, I was wrong for having tweeted so angerly. I was being reactionary and stupid! 

Canva were prompt and exceedingly kind in light of my embarrassing behaviour. I just feel a need to make this known. 

My brand and product lines are in development. The learning curve is often steep and daunting when you are having to go it alone and literally do everything including learning the various platforms, software applications, social media marketing etc. on your own singlehandedly. 

I am sure there are many on the forums and in this very thread who are flying solo. So yes I do get it. 

I do feel that Canva needs dedicated central TECH/CUSTOMER SUPPORT with a phone number, a website and email. What set me off was the fact that I had no way to reach out to them. That is what precipitated all of this. 

I reached out to Canva via Twitter. Twitter is NOT my preferred mode of communication particularly in this instance because the issue was my locked or frozen account. 

I spent nearly 4 or almost 5 hours trying to troubleshoot and resolve the issue on my own before I went on my Twitter Tirade. 

As I stated in a previous post I myself use Canva for creating promotional materials (mock ups and videos). I DO NOT use Canva for art and design. 

The market is saturated with Canva and AI generated art. I create all of my own designs, art and design elements from scratch. They are all original and NOT AI generated. 

I mean no disrespect to those who use Canva or AI for their art and designs. I myself DO NOT. 

Canva is just one of many tools I have at my disposal. I also use PLACE-IT. 

Thanks for listening and responding to my CANVA DRAMA posts. 

Should this happen to you, for the moment the most direct way to get in touch with Canva is via TWITTER. I direct messaged them. I have never direct messaged anyone via TWITTER before. With that I will close. 

*Will try to keep my posts more succinct and shorter. I DO NOT want to congest the forums with long posts. Thanks. 

[TAngelone]

Yes my Canva issues have since been resolved. Again this was precipitated by the fact that Canva does NOT have a dedicated TECH/CUSTOMER service with an email, phone or chat. I was forced to reach out to Canva via Twitter direct. Canva were exceedingly kind and prompt as I have stated repeatedly. I was wrong to have posted about my Canva issues on the Zazzle forums. I do NOT want to crowd this forum with threads that are NOT directly Zazzle related. Thanks again. This matter and thread are now closed.