DIGITAL DOWNLOADS

[sheindesigns]

Hi, has anyone else noticed customer buying 1 PRINTED INVITATION to a party or baby pregnancy announcement? Is this possibly to avoid buying a digital download. Here's my sample that someone did this: https://www.zazzle.com/z/4jyfb1t5?rf=238256703991377343

CAN we make these types of products DIGITAL DOWNLOAD ONLY? When I try to sell it this way ZAZZLE still offers PRINT PRODUCTS. Please let me know any and all ideas to prevent this from happening. Instead of making $10 for a digital download, the customer buyes one and I made .50 cents for this design.

[Sara_H]

@sheindesigns  . Congrats on the sale! .50 cents is better than 0.00 cents

You can change your product merchandising to Instant download only if you so wish under "Choose your Format" (edit details - product merchandising - change options - Choose your format)

Press OK to save

then make sure your cover image shows that is download only

But personally, I'd leave it at all the options and be grateful for the sale

[ColsCreations · Accepted solution]

I have card I enabled for digital just to check the process out back then. Changing the merchandising option doesn't work, it just reverts back to Printed Card as default after saving, even when you've selected Digital + This Style Only. Tried again today and same thing.

[Mariholly]

I completely agree; there's no point in blocking sizes or other options. We've already confirmed that as soon as it's saved in the saved designs folder, everything becomes active again.

[Sara_H]

@ColsCreations  Oh I didn't know that. Just presumed it would work (🤣😂🤣)

I leave all the options open so haven't tried to change it myself

[sheindesigns]

Thanks, but I tried that and when I checked it still offered all the print/download options. Yes, I am grateful I made the sale, but a few times this has happened now with specific products that can be used for social media.

[Mariholly]

Yes, I've noticed it; it's been happening for a while. Some are to check the quality, the papers, the printing, etc. But others, I'm absolutely sure, are for photocopying or scanning and sending digitally—absolutely sure.