I just had a sale and I do not understand why I have so low royalties on it:
Normaly my royaties should be : (18.36*14.9% + 22.95*5%) * 80% (because of 3rd Party) = $3.11; but I only get $0.38.
Is this a glitch on royaties computation or do I miss a computation rule because of 3rd Party or/and User Option ?
Thanks for your help on understanding this.
Value phone cases, regardless of model, all have a list price of $22.95. With the 20% off sale, they all are $18.36: (8,451 value phone cases, sorted by highest to lowest price)
This because this product has a set 5% royalty the designer cannot change.
Regardless of which phone model you choose or which finish (glossy or matte), the price always remains the same and those are the only choices a customer can make on this product (model and finish). There is no "user-option" available here that adds to the final cost the customer pays. So your customer paid $18.36 for their value phone case.
When a design is transferred from Product A to Product B, neither A nor B's royalty is applied; instead, the default royalty you've set for your account is what is applied to the sale.
This is a really interesting and probably rare case of a design being transferred to another product (which should earn you your account-wide default royalty which I am assuming is 14.9%) except the product it was transferred to has a specific 5% royalty set by Zazzle. So which rule/royalty takes precedent in such situation? Either way ...
The customer paid $18.36 for the case. If your default royalty of 14.9% was applied to that because it was a transfer you should have earned $2.19 on this sale. If the standard 5% for this odd product was applied instead, you should have earned $0.73. I have done experimental math six ways from Sunday and can't come to the $0.38 you were credited with.
Will be interesting to see what the official explanation is for this unusual situation.
