Download layered full resolution & size design? Then Upload. Possible? if not - Feature Request?

[Mistica]

I noticed that if a customer is having a hard time with editing my design in the backend, there are helpers on Zazzle that can download the my layered design to the helpers computer and then the helper will load it into Photo Shop or Affinity Photo etc software to manipulate... and then upload it for the customer to purchase.
Both the downloads  and uploads will be in full resolution.
There are so many times that I would love to download my layered in progress full resolution design, make some changes with my software...and then upload it up again.

* Can someone please tell me how to do for myself what the the helpers can do.
Download...modify...and upload the layered full original resolution file for further modifications if desired.

[CreativeLeahG · Accepted solution]

There is no way for Creators (formerly Designers) to do this presently. As non-employees of Zazzle. You can though accept an invitation from the customer to modify their design via the existing system.

[Mistica]

I hope that this feature will be added soon as it is already in place for the paid design helpers.

[CreativeLeahG]

They are copyright issues that may prevent one of us having this feature. As an example the background elements would not be available to us to download nor icons etc. 

[Deb]

Seriously? this can happen?  How is this Not a copyright/privacy issue?   Maybe I am not understanding this - So, any designer  other than myself  AND customers will have the ability to have MY  designs on their computers in Their  art programs to modify and reupload ?  This canNOT possibly be  correct.  Where is the Opt OUT for this?  I Must not understand this properly 

[Mistica]

I don't remember the name of it, but designers on Z can earn some pay for helping customers.
I remember heated discussions about this in the old forum.
Basically they download to their photoshop for the customer...make the changes...and upload back up...and the question of  helper promising not to do bad things was the only protection offered.
I cannot reference the threads because they are gone.
Until a few days ago, whenever I was working on a design, a little image call to action of a blonde lady offering to help for Free was in the lower right area next to the preview panel.
In fact, I had to keep x'ing her out because I was not a customer who needed help. 
Today is the first day that I don't see her.. however I am not designing today either.

[aldercreek]

I am concerned also... Most purchased assets are very particular in their licensing that only the person who actually purchased the asset have the ability to change or work with them...

[ColsCreations]

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there are helpers on Zazzle that can download the my layered design to the helpers computer and then the helper will load it into Photo Shop or Affinity Photo etc software to manipulate... and then upload it for the customer

I thought that "helpers" could download a customer's images, tweak them however requested, and then add them back to the Design Tool to edit or work up a design from there. But you're saying they have the ability to download a file that somehow includes not just the customer's images, but all the layers of elements that can be added only via the DT, and also the positioning of said etc? I didn't know that was even technically possible.

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There are so many times that I would love to download my layered in progress full resolution design, make some changes with my software...and then upload it up again.
* Can someone please tell me how to do for myself what the the helpers can do.
Download...modify...and upload the layered full original resolution file for further modifications if desired.

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Have you checked out Zazzle's Adobe Design to Print plug-in for Photoshop?

https://www.zazzle.com/create/featured/adobe+design+to+print

https://exchange.adobe.com/creativecloud.details.103122.adobe-design-to-print.html

I think it might be what you're wanting.

[Mistica]

That's how I understood it. I could be wrong ?But I recall great discontent over this.  
As far as software goes, I have Affinity Photo. It is more powerful than my skill but it is a one time purchase....which I LOVE.

[shellifitz]

If I am not mistaken this was covered in the terms of the LIVE designers... who are supposed to have signed an agreement to delete any downloads made during a LIVE session. 

There is a clause in the Zazzle TOS that covers this.  You can read it Here

Look under section 1. b. for the specific part I am referring to.  

[Deb]

I still feel very strongly that there should be an option to opt out - I'm very uncomfortable with this.  

[shellifitz]

@Deb I was too and remember a drawn out thread regarding it when it was first announced, but to no avail.  The TOS looks the same to me now as it did then.  I agree about the opt out and especially since there is no way for us to tell if a LIVE designer has accessed our files.  At the very least I think there should be a disclosure when a LIVE designer has been used on one of our designs. 

[Mistica]

Thanks Shelly. So I was right. To be clear, the LIVE helper gets a file with all the layers and contents of the layers.

[shellifitz]

@Mistica  Yes, and these LIVE designers are not the same as we are.  I think they are Zazzle employees and not independent designers as we are.  I am not positive though since there was not a lot of clarity on the subject when it first rolled out and we protested. 

This is one disadvantage to the new forums... not being able to search for old content and see what if anything was resolved on older issues like this. 

[Mistica]

Even as employees....what I am getting at...beyond the biggest issue of all is......can the layered design be imported and exported....or was this just a Z employee helping people do what we know how to do using the design tool we use daily.

[shellifitz]

If there is a way, I don't know what it is. 

[Mistica]

I know in web work whole websites can be moved... they use json files....sorta like a zip file on steroids.

[Angel]

@Mistica 

All of the details are here at this link.

https://www.zazzle.com/mk/policy/live_user_agreement

[Shakenbake]

I would love a mod or someone from Zazzle to chime in on this. I HAD NO IDEA that the live help was someone accessing our copyright content, clipart we purchased, or things we drew on our own that we do not wish for anyone to have files for... Can this be clarified by Z??? I thought the live helper just helped people manipulate things WITHIN the design tool, or helped crop or place their personal images.

This makes my stomach hurt. 

[Angel]

@shellifitz 

Thank you for that link. 😊😊😊

I do notice that even though there are limitations on their use of the designs on either Zazzle or other 3rd party market places, no mention of their printing them out on real life products is made.

I hadn't realized they could do this until reading this post today.

I agree there should be an opt out option. I had one of my Zazzle designs stolen and being sold on Amazon. The only reason I found out is because they hadn't changed the Title I'd given it and I was searching for backlinks.

So much to be aware of.

[Deb]

Sadly I'm thinking then the only thing to do is to lock everything down - or are they still able to retrieve locked layers?  I have been grouping my graphics and then locking the  group hoping this may  protect  my desire to Not have someone download my work.  Hoping it is a work around.  

[josepmestres]

The solution should not be to lock everything, because that is to give even more work to the designers.

[josepmestres]

And I don't sure that's works.

[Angel]

@josepmestres 

I always use the right hand menu option - on laptop - to Make object(s) permanent and always visible and then I lock everything in the layers tab.

A Zazzle Rep - back in the days when they had live chat - explained how those tools are different, so now I just always make sure I've used them both.

[josepmestres]

I am concerned too. How can we know that our works will not be sold outside of Zazzle?

[Mistica]

My original desire was to be able to download my layered file so that I can modify it using my software.

If that is not possible for us...I would love to at least have the ability to download in ,high res and large , my final design as a png or a jpg.
I know that it is offered on other POD platforms so can't be overly complex. I believe it is Red Bubble.

I use the library for my elements. Searching my external drives to replicate it for print would take days.

[Angel]

@Mistica 

This new tool - just in this month allows you to download a high res image the size of your design image in PNG format. It's in the More Options menu. You can download a Product Mockup as well using the same menu.

This link explains all about this new tool and what it does. Just a note the Modify Design option does allow you to change the design and nicely all of the product details are already filled in on the Post for Sale page, but it doesn't keep the stats from the original product.

https://community.zazzle.com/t5/creator-news/management-tool-refresh/ba-p/33912

[Mistica]

Thank you Angel. I recently discovered it when looking for another link. This will be helpful in so many ways. Thanks for the Z link as far the learning the details are concerned.