How do I get a response from Tech Support?

[Angel]

How can I get a response from Tech Support and a Fix for the problem?

I've sent an email regarding the issue.

Used the Chat option.

And posted here.

It has been months.

Here I only received one response telling me it was fixed even though it isn't.

https://community.zazzle.com/t5/technical-issues/categories-still-won-t-delete/m-p/71135

I'm frustrated and am now joining other POD sites just to be able to get sales without all of the stress of so many things not working.

I've been with Zazzle since 2008 and would love to continue here, but things need to be fixed. Even just having a response, an ETA would be a step in the right direction.

[Sara_H]

@Angel 

From my experience, the reason why categories won't delete is that there are still hidden products (ghost products) in there.

If something has been discontinued and is no longer available from a zazzle maker or zazzle themselves, it's somehow 'hidden' by zazzle and not totally deleted from the category.

Ideally you need Tech to clean out the categories in the backend somehow and get rid of these ghost products then you'll be able to delete the categories.

There was a thread (https://community.zazzle.com/t5/technical-issues/it-s-great-we-re-able-to-finally-delete-old-stores-...) where Scott says they are aware but no dates as to when it'll get fixed

As the links you show in the tech forum are on .ca and not .com - perhaps that's the reason and they need to be emptied completely from .com (as most of the international sites feed back to the main .com site) I did click on one and got a Whoops 404 not there

For a quick fix - You can easily rename the categories (I normally put a Z in front of the name) and set them to hidden by removing any thumbnail and checking the visibility checkbox then press done and wait for the indexing to catch up then just ignore it until that magical day in the future when it will be finally fixed.