How do I Prevent Customers from Seeing My Location?

Cat
Honored Contributor III

I frequently get shipping inquiries from customers who assume that because of my location their order will arrive either more quickly or more slowly. I always respond with my "I don't play any role in printing or shipping the products" blurb, but it would be better if that information was not available to confuse the customer. I have the "display on profile" turned off, but that doesn't seem to do anything as I still get these inquires frequently. 

So I deleted the city and state on both my store and my designer profile, but there doesn't seem to be a way to delete the country. Any suggestions?

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Cat @ ZB Designs
6 REPLIES 6

idraw
Honored Contributor

For everyone,Go to—
My Profile

Here, you can see an overview of your private Zazzle profile. It allows you to access your Saved Designs, Likes, Collections, Images, Stores, Activities and Settings. The Settings section is where you can update your personal information like your name, location, and birthday. (We love to wish Zazzlers a happy birthday!)
@Cat
I just checked my settings>location, there is a drop down>select one—-
BUT you are right, you have to choose a country, there is no alternative.
Looks like it’s  a question and/or suggestion for
@Emma.   @James.   @Mark
will be  interesting to hear what they suggest. Thanks for bringing this up.

Cat
Honored Contributor III

Yeah, I already set it to not show my location ages ago, but apparently that didn't work, so today I deleted the city and state, but there's no way to delete the country.

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Cat @ ZB Designs

idraw
Honored Contributor

@Cat
I edited my post to notify forum admin, they need to be aware that this could be an upcoming issue for shops., which I do NOT look forward to seeing happen.

Windy
Honored Contributor II

Cat
Honored Contributor III

Thanks @Windy Unless I'm missing something (which is a definite possibility) the ability to not display your location only applies to your profile, not to your store. I turned it off on my profile ages ago, so I can only assume that people are seeing the location on my store.

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Cat @ ZB Designs

Windy
Honored Contributor II

I wonder if this is an oversight on the part of Zazzle. I have requested a change in the available settings. Maybe they will add a blank option for country choice in the store settings.

I also do Postcrossing!