How do I Prevent Customers from Seeing My Location?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-10-2022 11:06 AM
I frequently get shipping inquiries from customers who assume that because of my location their order will arrive either more quickly or more slowly. I always respond with my "I don't play any role in printing or shipping the products" blurb, but it would be better if that information was not available to confuse the customer. I have the "display on profile" turned off, but that doesn't seem to do anything as I still get these inquires frequently.
So I deleted the city and state on both my store and my designer profile, but there doesn't seem to be a way to delete the country. Any suggestions?
Cat @ ZB Designs
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-10-2022 11:14 AM - edited 06-10-2022 11:24 AM
For everyone,Go to—
My Profile
Here, you can see an overview of your private Zazzle profile. It allows you to access your Saved Designs, Likes, Collections, Images, Stores, Activities and Settings. The Settings section is where you can update your personal information like your name, location, and birthday. (We love to wish Zazzlers a happy birthday!)
@Cat
I just checked my settings>location, there is a drop down>select one—-
BUT you are right, you have to choose a country, there is no alternative.
Looks like it’s a question and/or suggestion for
@Emma. @James. @Mark
will be interesting to hear what they suggest. Thanks for bringing this up.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-10-2022 11:23 AM
Yeah, I already set it to not show my location ages ago, but apparently that didn't work, so today I deleted the city and state, but there's no way to delete the country.
Cat @ ZB Designs
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-10-2022 11:30 AM
@Cat
I edited my post to notify forum admin, they need to be aware that this could be an upcoming issue for shops., which I do NOT look forward to seeing happen.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-12-2022 03:39 AM
This older thread may have a solution that works. https://community.zazzle.com/t5/technical-issues/toggle-off-country-under-store-name/m-p/17625#M1491
I also do Postcrossing!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-12-2022 12:09 PM
Thanks @Windy Unless I'm missing something (which is a definite possibility) the ability to not display your location only applies to your profile, not to your store. I turned it off on my profile ages ago, so I can only assume that people are seeing the location on my store.
Cat @ ZB Designs
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-12-2022 08:04 PM
I wonder if this is an oversight on the part of Zazzle. I have requested a change in the available settings. Maybe they will add a blank option for country choice in the store settings.
I also do Postcrossing!

