Is there a way to block messages/users?

MasterpieceCafe
Valued Contributor III

I have someone contacting me through the messaging system.  Just wondering if there is a way to block users?

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1 ACCEPTED SOLUTION

Cat
Honored Contributor III

Click on the three dots in the upper right hand corner of the chat screen - that will bring up the details pane where you can see the user. Click on the three dots next to the user's name and choose "block user." If someone is sending you inappropriate messages you might want to report them (use the "report user" link on the same menu as the "block user" link.) I'm not sure, but I think the conversation might disappear once you block them, so if you want to report them you might want to do that before you block them.

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Cat @ ZB Designs

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4 REPLIES 4

Cat
Honored Contributor III

Click on the three dots in the upper right hand corner of the chat screen - that will bring up the details pane where you can see the user. Click on the three dots next to the user's name and choose "block user." If someone is sending you inappropriate messages you might want to report them (use the "report user" link on the same menu as the "block user" link.) I'm not sure, but I think the conversation might disappear once you block them, so if you want to report them you might want to do that before you block them.

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Cat @ ZB Designs

MasterpieceCafe
Valued Contributor III

Thank you! That worked!

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idraw
Honored Contributor

@MasterpieceCafe 

I just checked,
To the right of the name of the user in chat there are three dots, hold down on them and the "block user:" appears.

https://help.zazzle.com/hc/en-us/articles/360038129353-Connect-with-Creator-on-Chat
I had a bad exchange with someone, how do I block them?
Click on the “View Chat Information” icon   to open the right panel and click on 
You can always “unblock” them from your Settings page by clicking  
 If you experienced any behavior from another member in the Zazzle community that is in violation of Zazzle’s Terms of Service, please inform us at: community@zazzle.com so that we can review and take the appropriate actions.

MasterpieceCafe
Valued Contributor III

Thank you! I don't know why I didn't think to check with the help section. lol Much appreciated!

 

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