Other sizes not showing and unable to transfer to another product?

Anne
Valued Contributor III

I am not sure if this related to the disastrous new design tool, or what is going on.
I created a large gift bag and it shows other options, but they are all empty:

Anne_0-1764173573920.png
https://www.zazzle.com/italian_festive_pattern_gift_bag-256331269809009580

I also get a blank when trying to transfer to another product.
I placed the pattern in a separate layer, not as background.
Is this part of the "new normal" on Zazzle, or is this a bug?

Anne Vis Icon
1 ACCEPTED SOLUTION

Sara_H
Esteemed Contributor

Sara_H_0-1764185573514.png

@Anne Gifts bags are a funny beast. Recommend you set as "This size only" for the large gift bag and recreate the smaller sizes so they play nicely together.

Reckon it's something to do with the background layer on the large not playing nice with the background layers on the smaller sizes (or playing nice with any other product's background layer you want to transfer it too)

As others have said - it's been like this for years and probably why they created as "all sizes except large" option in Product Merchandising - Change Options setting

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4 REPLIES 4

jophb
Valued Contributor

This has been happening for a while, I believe it was reported on technical a couple months ago. It's specific to the gift bags. It's somehow because it treats the sides differently.

Sara_H
Esteemed Contributor

Sara_H_0-1764185573514.png

@Anne Gifts bags are a funny beast. Recommend you set as "This size only" for the large gift bag and recreate the smaller sizes so they play nicely together.

Reckon it's something to do with the background layer on the large not playing nice with the background layers on the smaller sizes (or playing nice with any other product's background layer you want to transfer it too)

As others have said - it's been like this for years and probably why they created as "all sizes except large" option in Product Merchandising - Change Options setting

Anne
Valued Contributor III

Thank you for your replies, @jophb @Sara_H and @ColsCreations 
Much appreciated. I rarely make these bags and clearly missed the info.

Anne Vis Icon