Please help! Customer question!

[A_New_View]

A customer messaged me this morning asking iif Zazzle sells digital copies. She has a bridal shower soon and wants to ensure that she will have it in time. She was inquiring about a bridal shower true/false game.

[KeegansCreation · Accepted solution]

Thank goodness no. The last thing you want is for a customer to have the digital file of your design. It has then completely left your control and is theirs to do whatever they want with. 

If your design includes any purchased graphics, the license they were purchased with says that the end customer can't have access to the design files, only the company that does the printing can have that. I am confident in saying that regardless of which company because as far as I have seen, that caveat is the norm.

[A_New_View]

Thank you. I told the customer that I didn't think so, but wasn't sure and would let her know. She ended up purchasing it after all, thank goodness.

[Irsa]

A customer messaged me 

Hi, I just received magnet today, looks like part of my picture been cut for some reasons….

right side girl been cut half of the face

Plus the picture is blur

That is not what I design tho I have everyone in the magnet

This is the design I ordered

how am I supposed to help this customer ?

[Marcia]

You can't. Give them customer service info & explain they need to contact them – you're only the designer & Zazzle is the one who fulfills all orders.