Poor Printing - Mugs

[DAK13]

My sister bought 2 of my designs on 11 oz mugs and the printing was lousy. Someone had over-contrasted the image so the black ink lines bled and merged and the colors were off. Check the images below --  How can this be corrected? Will zazzle do a second printing for no charge? The lack of control is really aggravating. Thanks!

[DAK13]

[idraw · Accepted solution]

@DAK13 

Heres the info on returns and replacements:
https://www.zazzle.com/returns

Free Returns  Exchange, credit or refund guarantee for all orders.
 If you are not satisfied for any reason with any qualified* product you purchase you may return your purchase for a replacement, credit or refund until within 30 days of receipt.

[DAK13]

Thanks idraw.
What a shame there is not better control at the printers. As a relative newbie I hope this does not happen often.

[Mark]

Hey @DAK13,

Sorry to hear that this happened. If your sister reaches out to our customer support team, a member of the team will be more than happy to help - support@zazzle.com

[whimsywhim]

I am respectfully requesting that Zazzle contact their printers and ask them to do quality control.  There are several complaints of poor printing, including printing upside down on cards.  That happened to a customer of mine.  I told her to contact customer support, but she said she could still use them.  Nevertheless, there was another very recent complaint from another designer regarding the exact same thing - printing upside down.  

Clearly, the printers are not doing even the most basic quality control.  This turns customers away not just from the designer but from Zazzle itself.  

[DAK13]

Thanks, whimsywhim. I am new here since November and hope this bad printing does not continue. I may delete my mug products so nobody else gets a bad deal. If it continues on mugs and other products I will delete the store - which sucks because I have spent months setting it up.

[whimsywhim]

You're welcome.

This hurts everybody, including Zazzle.