It's astonishing how terrible and grossly unfair the review process is. Shopkeepers get a poor review that has, literally, nothing to do with us. And it remains for all to see, falsely blaming the shopkeeper for the problem and hurting our business. Evidently, reviews cannot be removed due to laws and yet, no one knows what those laws are.
There is an online company that has been around forever. It is notorious for treating sellers poorly. But even they remove blatantly unfair reviews AND they give the seller a chance to respond to the customer. Perhaps this company is unaware of the laws that prevent the removal of reviews.
What laws prevent the removal of reviews? Does anyone know?
Zazzle, please re-evaluate the horrible review policy. At the very least, give shopkeepers a chance to respond. We need to inform the customer that we are not responsible for manufacturing, printing or shipping the products and to give Zazzle's contact information.
The current review policy is stunningly unfair to shopkeepers.
