Zazzle's Review Process

[whimsywhim]

It's astonishing how terrible and grossly unfair the review process is.  Shopkeepers get a poor review that has, literally, nothing to do with us.  And it remains for all to see, falsely blaming the shopkeeper for the problem and hurting our business.  Evidently, reviews cannot be removed due to laws and yet, no one knows what those laws are.  

There is an online company that has been around forever.  It is notorious for treating sellers poorly.  But even they remove blatantly unfair reviews AND they give the seller a chance to respond to the customer.  Perhaps this company is unaware of the laws that prevent the removal of reviews.  

What laws prevent the removal of reviews?  Does anyone know?  

Zazzle, please re-evaluate the horrible review policy.  At the very least, give shopkeepers a chance to respond.  We need to inform the customer that we are not responsible for manufacturing, printing or shipping the products and to give Zazzle's contact information.  

The current review policy is stunningly unfair to shopkeepers.

[Laura-LiseWong]

Funnily enough, I had a review come through today that said "Said it was watercolor and they sent it to me as a regular print." which made me scratch my head and prompted me to write a blog post: Are Watercolor Invitations Really Hand Painted? Understanding Digital vs Traditional Art in Wedding ...

[ColsCreations]

Your blog article is hilarious (and informative)! I hope it reaches the people who need to see it. 😉

[Laura-LiseWong]

Hahaha thank you! I know many people do not know the ins and outs of how POD works.

[KaptainBlasfemy]

@whimsywhim you should also post this in ideas and suggestions

[whimsywhim]

I did before.  i have had a problem with the review process for a long time.  Now, it's much worse because they refuse to delete grossly unfair reviews because there are laws preventing them.  I would like to know what laws, but no one seems to know.

At the least, Zazzle needs to give us a chance to respond publicly.  It is atrociously unfair for sellers to have negative reviews in their shops when we have absolutely nothing - nothing - to do with the problem.