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01-16-2023 01:46 PM
My sister bought 2 of my designs on 11 oz mugs and the printing was lousy. Someone had over-contrasted the image so the black ink lines bled and merged and the colors were off. Check the images below -- How can this be corrected? Will zazzle do a second printing for no charge? The lack of control is really aggravating. Thanks!
Solved! Go to Solution.
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01-16-2023 02:06 PM - edited 01-16-2023 02:08 PM
Heres the info on returns and replacements:
https://www.zazzle.com/returns
Free Returns Exchange, credit or refund guarantee for all orders.
If you are not satisfied for any reason with any qualified* product you purchase you may return your purchase for a replacement, credit or refund until within 30 days of receipt.
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01-16-2023 01:47 PM
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01-16-2023 02:06 PM - edited 01-16-2023 02:08 PM
Heres the info on returns and replacements:
https://www.zazzle.com/returns
Free Returns Exchange, credit or refund guarantee for all orders.
If you are not satisfied for any reason with any qualified* product you purchase you may return your purchase for a replacement, credit or refund until within 30 days of receipt.
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01-16-2023 02:15 PM
Thanks idraw.
What a shame there is not better control at the printers. As a relative newbie I hope this does not happen often.
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01-17-2023 03:21 AM - edited 01-17-2023 03:22 AM
Hey @DAK13,
Sorry to hear that this happened. If your sister reaches out to our customer support team, a member of the team will be more than happy to help - support@zazzle.com
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01-17-2023 04:48 AM
I am respectfully requesting that Zazzle contact their printers and ask them to do quality control. There are several complaints of poor printing, including printing upside down on cards. That happened to a customer of mine. I told her to contact customer support, but she said she could still use them. Nevertheless, there was another very recent complaint from another designer regarding the exact same thing - printing upside down.
Clearly, the printers are not doing even the most basic quality control. This turns customers away not just from the designer but from Zazzle itself.
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01-17-2023 10:29 AM
Thanks, whimsywhim. I am new here since November and hope this bad printing does not continue. I may delete my mug products so nobody else gets a bad deal. If it continues on mugs and other products I will delete the store - which sucks because I have spent months setting it up.
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01-17-2023 12:02 PM
You're welcome.
This hurts everybody, including Zazzle.

