1. Sometime on Oct. 26th in the evening, or early next morning, some of my products (10 or 12?) were deleted. I know this because I took a screenshot of my products page showing the total number of products I had in my store at the end of my work day. On the morning of the 27th, I noticed the amount was lower. I have no idea what products these were or why they were deleted. Would Zazzle please tell me what products were deleted and the reason(s)?
2. On Sept. 11th, I noticed in my Royalty by Product report, that many of my products had been deleted. I realized later this was due to font retirements. (I am well aware that many other designers had this issue.) In my case, my products that used the Symbols font were deleted without notice.
In one such case, a business invitation was deleted because I used one character from the Symbol font. The entire invitation is gone. This invitation brought in over $1,600 in sales. This is an incredible amount of work lost for me. This is frustrating because I could have replaced the character with something else. I contacted team.designer (no reply) and support told me that they couldn't help me.
As I am in the process of recreating these products (working from Pinterest pins or memory), I thought I would ask if Zazzle could reinstate these products so I can replace the retired fonts. Can Zazzle please reinstate these deleted products for me?
3. Moving forward, I would like to make a suggestion and ask if Zazzle could create a new product status (like the "needs optimization" status) and workflow to warn that products are flagged for deletion for X reason in X number of days. I would really appreciate this. Thanks so much for reading.
@Scott If you need any more information, please let me know. Thank you!
