Product in "Under Review" link is missing ...

[Miriam]

This is the first time I experienced having a product (matchbox) that I submitted two days ago no longer showing up in Under Review any longer, also not showing under Revise and Submit nor on my Product Page for sale???  Has anyone experienced this before?  

I went ahead, a short while ago, and resubmitted it twice as it didn't show up the first time around.

Hope it's a glitch.

ArtsyFartsy1

[Emma]

Hi @Miriam, 

Apologies for the delay in response here, and sorry to hear that this was happening for you. Would you mind confirming whether this is ongoing for you? If so, can you please share the product link as shown directly after posting for sale so we can look into this further for you. 

Many thanks,

- Emma 🌻

[Miriam]

Hi Emma,

I also received your response in an email before seeing it posted here and immediately replied to the email.  When I got back on to this forum, I also checked my Under Review section where I had resubmitted it and it is once again gone.  Nowhere to be found for approval?

[Emma]

Hi @Miriam , 

Many thanks for your response! Your email has just been forwarded to me. Just to advise on that front, the notification emails received do not serve as a direct line of contact unfortunately, responding to these will not guarantee that the moderator assisting you will receive it. With this in mind, we'll keep the conversation on this forum thread just to make sure nothing goes amiss 🙂 If you would prefer for me to contact you privately via email that is no problem either.

In relation to the issue you're experiencing, would you mind confirming when roughly you had first tried to post the Matchboxes for sale? Given the general review period (up to 4 business days), I just want to check to see if this has elapsed yet before proceeding. 

Many thanks,

- Emma 🌻

[Miriam]

Hi Emma,

I appreciate the update.  I believe it was 7/21/22 at 8;37pm.

Your assistance is most appreciated,

Miriam

[Emma]

Hi @Miriam , 

Many thanks for your response! I've passed this along to our Team to see what may be causing the issue. I'll update this thread once I've heard back.

Thank you for your patience! 🙂

- Emma 🌻

[Miriam]

Hi Emma,

Haven't got any feedback to date on the above issue as yet.  However, I did notice on Google's listing for ArtsyFartsy1 designs/images that they have all ArtsyFartsy images there.  FYI, on Zazzle there is an ArtsyFartsy creator and an ArtsyFartsy1 (my site) ... two distinct shops.  I am listing a one and only product of mine that has been titled, by me, ArtsyFartsy due to the flair of the design that understandably got placed along with the other wrong ArtsyFartsy designs under the listing "ArtsyFartsy1 designs" on Google.  This image shown is a variation of the image on the matchbox submitted for review that your team is checking out. 

In short order, lol, Google has placed ArtsyFartsy designs under ArtsyFartsy1 search.  The variation of the Matchbox image you have been investigating is also amongst these due to me titling the paper weight shown on Google ...  "ArtsyFartsy". 

On my end, I will change the title of the paperweight to ArtsyFartsy1.  On your end, could you please let Google know that there happen to be two ArtsyFartsy's on Zazzle:

ArtsyFartsy and ArtsyFartsy1  

*This may help you in locating the missing matchbox from "Under Review".

https://www.zazzle.com/z/a1tgzsfs?rf=238114280035042131