Recaptcha- has anyone gotten an answer from Zazzle?

[Connie]

On my old computer, I don't have a problem with Recaptcha, but on my new computer, I keep getting hit with it, and it is a terrible hassle to go through page after page! Has Zazzle ever addressed this, or has anyone been able to request to be put on a safe list or something? It is totally wrong for them to harass their loyal sellers like this! I'm on the same internet connection, just using a different computer, and only this new computer has problems. Both my old laptop and my ipad log in fine without the dreaded captcha. So it must be a cookie setting or something, but Zazzle really needs to fix it!

[SkullPilot]

I don't get this going from just one page to another once I've already logged in. But I do have to fill them in most times I login to Zazzle.

For me it wasn't changing computers; it was changing browsers. I got rid of an old browser (which worked fine) because it was no longer being developed, so hadn't had any security updates for the last few years of me using it. I decided to switch to LibreWolf (a kind of more security/privacy hardened version of Firefox). Broke a ton of stuff. I only use it for websites that I have to login to do financial stuff and work stuff (incl Zazzle, etc). But it autodeletes practically ALL information when I shut it down. Lost Ebay completely because they want me to phone them up to login each time (on a paid phone service). At least my internet banking phones me up (*every* time I log on).

Maybe your browser has a whitelist for cookies that YOU decide you want to keep; and that might help you avoid the CAPTCHAs. I might check that for LibreWolf for my logins too. It's a real pain, trying to harden my security, and things then becoming so much hassle to use!

[SkullPilot]

I've just had a quick check of my three usual browsers. Looks like they all have a way to whitelist cookies so they don't get deleted. If that's the reason for the eternal CAPTCHAs, hopefully it'll help. I will do some experiments to see for myself.

For Firefox: Go to Settings --> Privacy & Security --> Cookies & Site Data (Manage Exceptions) and then add each website that you want to keep the cookies for (either just for the session, or until you delete the site from the Exceptions list)

For LibreWolf: same as for Firefox (since LW is a fork of FF)

For (in my case) Ungoogled Chromium (a fork of Chrome Browser without all the telemetry and snooping): Go to Settings --> Privacy & Security --> Cookies & other site data --> Customised Behaviours and then add your exception sites (mine is set up by default to Block 3rd Party Cookies)

Hope this works for you. It might not be anything to do with cookies, of course. I have a habit of switching between my two Zazzle accounts - so maybe that trips a spam filter on Zazzle's side regardless of cookies, etc. Who knows!

[SkullPilot]

So, I whitelisted Zazzle cookies. Still need to do CAPTCHAs generally, so it's not a cookies thing. Just saw Lisa (Mod) replied, for Z to look into it. Hope you get your account sorted.

[Connie]

Thank you for the suggestions. I'll see if it makes any difference to whitelist the cookies. I also only get it when I'm logging in, not switching pages, but it's a pain in the neck to have to solve several pages of motorcycles and fire hydrants and bridges and bicycles, and on and on, every time I log in!

[Lisa-B]

Hi @ Connie

Sorry to hear you are experiencing this issue. I will be sure to pass this along to the Team.

Lisa 🌺

[Connie]

Thank you, I hope they implement a solution!

[Fine_Art_Attic]

This is an ongoing thing with Zazzle. I have emailed them so many times about this problem and it appears they do not have a clue on how to solve it. I have even suggested removing the damned thing. I have lost so much work, which has sometimes been very time-consuming. I have an account with Fine Art America and they don't have a captcha. I have even considered deleting my account because it's that frustrating. At times when I have tried to contact them, I cannot even do that because you have to use Captcha!!!!!