Referring customer to another site via messaging?

[Argyleimp]

I've had a customer ask if they can buy one of my designs on a product that Zazzle simply doesn't sell.

I have that product available for sale on another site.

I'm afraid, however, that if I include a link in Zazzle to a "competitors" site, I'll be flagged and banned.

I'm afraid that if I tell someone to send me an email, I'll be flagged and banned.

I recall ebay having very specific rules about this; I'm not sure what Zazzle's policy is, and I've searched and searched and can't seem to find it.

Does anyone know what the rule on this is?

[Sara_H · Accepted solution]

@Argyleimp 

Give the customer your email address and continue the conversation there. If Z doesn't have the product, then they lose the sale.

Zazzle isn't etsy or ebay where they do have policies for taking business off the platform.

It's just like doing custom work  - don't lose that sale!

[Argyleimp]

Thanks for your help with this!  I didn't want to get thrown off the platform.  I have sent a message with my email included.  🙂

[sharonrheafords]

I recently had an odd situation with a message, and gave her my email address with a link to purchase the Etsy art; yet, I never heard from her again, and knowing the etsy store owner, she said the woman never purchased the $3.00 art either. On our Zazzle message, the woman contacted me that she loved the design on a product I have. She works for a nonprofit and wanted to know if I could GIVE it to her free since they don't have the money to spend. I love my rapport with our customers, and I was very polite (while thinking surely they go to lunch daily for $3.00 or more even?), and I said legally I cannot give away the designer's art; yet, I could ask about an instant download where her prople could make prints .... or she could buy the art on Etsy for $3.00. Odd.