Referring customer to another site via messaging?

Argyleimp
New Contributor III

I've had a customer ask if they can buy one of my designs on a product that Zazzle simply doesn't sell.

I have that product available for sale on another site.

I'm afraid, however, that if I include a link in Zazzle to a "competitors" site, I'll be flagged and banned.

I'm afraid that if I tell someone to send me an email, I'll be flagged and banned.

I recall ebay having very specific rules about this; I'm not sure what Zazzle's policy is, and I've searched and searched and can't seem to find it.

Does anyone know what the rule on this is?

1 ACCEPTED SOLUTION

Sara_H
Honored Contributor III

@Argyleimp 

Give the customer your email address and continue the conversation there. If Z doesn't have the product, then they lose the sale.

Zazzle isn't etsy or ebay where they do have policies for taking business off the platform.

It's just like doing custom work  - don't lose that sale!

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2 REPLIES 2

Sara_H
Honored Contributor III

@Argyleimp 

Give the customer your email address and continue the conversation there. If Z doesn't have the product, then they lose the sale.

Zazzle isn't etsy or ebay where they do have policies for taking business off the platform.

It's just like doing custom work  - don't lose that sale!

Argyleimp
New Contributor III

Thanks for your help with this!  I didn't want to get thrown off the platform.  I have sent a message with my email included.  🙂