When a Pending Payment Goes to Current Total Balance

[whimsywhim]

Apologies for a stupid question.

I'm a bit confused on this.  When a pending payment goes to the current total balance, does that mean that the payment has - totally - cleared?  In other words, can the payment be taken back, i.e. cancellation or for another reason?

Thank you.

[WHS_Designs]

Unfortunately, yes, a payment can be cancelled. See the link below for possible explanations.

Earnings Payments to Zazzle Creators – Zazzle Help Center

[whimsywhim]

Thank you.  I understand a payment can be cancelled.  What I was wondering is if a payment is cleared, and it's in the Current Total Balance, can it still be cancelled?  I read the link, and I didn't find that particular condition.  Perhaps I missed something?

[WHS_Designs]

That's a good question! I have never had that particular situation happen to me. I seem to recall that maybe some creators have had that happen to them, but I could be recalling wrong. Maybe someone else can weigh in?

[Marcia]

Yes, it can. I just had a "cleared" sale cancelled 2 days ago. 😒

[whimsywhim]

I don't understand how this can happen.  Perhaps a Zazzle rep can weigh in.  Doesn't the buyer have 30 days to return an item?  How can a payment be cleared and in the Current Total Balance waiting to be paid to the designer and then cancelled?  That hasn't happened to me yet.  I just had a large royalty (for me) and was curious about this.

[Marcia]

Because even though the return window is 30 days, it really can be a "whenever", on a case-by-case basis.

[whimsywhim]

Zazzle representatives, will you please clarify if a cleared sale that is in Current Total Balance can still be cancelled?  I'm confused about this because I thought a customer had 30 days to cancel a sale.  Thank you.

[SimplyDesigned]

There are several reasons why a 30 day to get a refund just doesn't work. Say someone purchased something for a parents 90th upcoming birthday but they pass before the birthday. I don't think Zazzle would refuse to refund under similar circumstances to those.

[whimsywhim]

This makes sense - a case by case basis after the 30 days.  Thank you!!