Why Doesn't My Text Template Work?

[MasterpieceCafe]

Does anyone know why my text template isn't working for this card? I can't see what is wrong.

https://www.zazzle.com/vintage_christmas_jolly_santa_claus_winking_card-256302667659279398

[idraw]

I just checked  by clicking on edit text, then entered the word test, it worked. At least for me.
I was logged in when I checked. Okay, logged ou, hit link for edit  design, clicked on text panel, left side, brought up edit text. It works.

[MasterpieceCafe]

Thanks for checking. When I click there is no template? Maybe I need to logout to see it?

[BKMuir]

I had to open EDIT DESIGN - there was no template.

Are all your "allow edits" fields correctly checked? When on the CUSTOM INSIDE TEXT, I do not see any "make template" fields (it is not my design though so that may be why I don't see it).

[MasterpieceCafe]

Yes, the template field is on and allow edits is on. Weird.

[Cat]

I don't see a template there. I could edit it if I went into the design tool, but not on the product page. Do you have the template field set to allow editing on the product page?

[MasterpieceCafe]

Thanks, yes I do.

[Sara_H]

Like @cat and @BKMuir said, have you allowed editing on the product page? It's a slide just under URL parameter @MasterpieceCafe 

[MasterpieceCafe]

[Sara_H]

woah - that's really bizarre - have you reported it in technical?

[MasterpieceCafe]

Not yet, I should post this in that forum. I'll do that later this morning.

[MasterpieceCafe]

Thanks everyone, I think this is a glitch. I have no idea how to fix it though.

[Mark]

Hey @MasterpieceCafe,

I have replied to your thread in the tech forum and hopefully we can have an updater on this soon. Thanks!

[MasterpieceCafe]

Thank you!