wrong earning calculation: Product costing 133$ with a rate of 14%, results in 0.80$ earning?

[marina_Orlando]

Hello,

I hope there is someone who can shed some light.! I recently sold 2 products, each cost in 133$ (after 20% promo off). When I checked my earnings, not only I was surprised to see my rate changed into 12% (from 14%), but  the price gone to 8$ and my earnings were 0.80$ EACH!!!!!!!!!!!!

Of course I have complained to Zazzle Customer care, where initially they told me there was nothing wrong with it (SERIOUSLY!!!), and now they says they need to check. I mean how this can happen? Anyone who went through the same? Rate changed and wrong royalty calculations?? it sounds like a SCAM to me!

Thank you!

[marina_Orlando]

[Cat · Accepted solution]

Can't tell from that image if it was a transfer or not because you didn't include the first column. If it's a transfer you'll see a little "t" in the first column of the royalty report, and it will tell you which product it was transferred to. 

[WHS_Designs]

my two cents: sounds like the customer transferred your skateboard designs to (much) lower value items and secondary content was used, hence the reduction in your royalty rate.

[Jadendreamer13]

If both of these reasons are true, then a clear explanation needs to be provided on creators’ earnings history reports.

[Malissa]

Is your default royalty for your store 12%?  Product transfer sales automatically use your default royalty rate.  If it is not, then I agree with those that said secondary content reduced the royalty rate.