Unable to change stroke on active design

[homespuncottage]

I have tried a few times to edit the border on one of my active designs. It's currently pink so I need to change the border for a gender neutral invitation. I have tried twice and I'm not able to change it. The design in question is:

https://www.zazzle.com/pd/spp/pt-zazzle_invitation3?dz=a4ea270c-6ae6-42ad-92f7-18b14005a9b3&side_nam...

[Windy]

I see no design on there. Have you published the product yet? Do you have a link to that? 

[Joanna]

Hi @homespuncottage  sorry to hear of the issue you having editing a design.  Do you have the actual link to the product you are editing so I can have a look at this for you.

Joanna

[hamadpx2]

Hi! It sounds like you're trying to update the border color on an existing design, but the editor isn’t cooperating. A few things you can try:

• Make sure you're in the "Edit" mode and not just "Customize" — sometimes the editable layers are only accessible in full design mode.

• If the border was added as part of a background image or layer, it might not be directly editable. You may need to re-upload the design with a new border color.

• Try duplicating the product and editing the copy — this sometimes resets any glitches in the editor.

• Clear your browser cache or try a different browser (Chrome usually works best with Zazzle’s tools).

If none of that works, you can reach out to Zazzle support or post the product link here so others can take a closer look. Hope you get it sorted soon!