Can I download my saved images I have put on products for safe keeping? ... View more

trying to create and sell product. I have a creator acccount. I clocked create product. but when I do - only option is to add to cart. cant seem to get it to sell or add to store. what am I missing? ... View more

Did anyone else notice the Replace feature? I’ve been hoping to get this feature for a long time. Thank you, Zazzle! ... View more

The dipped Oreos were a great product.  I’ve sold them, bought them, used them as favors….does anyone know why they appear to be discontinued? Did the vendor, Veronica’s Treats, go out of business? Their website just has a message ‘ceased operations’.  Too bad; great products. ... View more

I just had a sale that was *not* referred but it still ended up with the percentage as if it had been referred by 3rd party. The final earnings were cut nearly in half as if it was 3rd party referred and not "None" like it was. Anyone else see this issue today? This was on an 80 invitation order. ... View more

Lately, I’ve noticed that around 95% of my sales are coming through third-party and it's really discouraging. The earnings from these sales are significantly lower compared to how it was before, and it's starting to feel like all the effort I put into designing and promoting isn't paying off fairly. ... View more

Hi Creators, Here's a dedicated thread to leave us feedback about the new feature we just launched, frames! Check out our recent article to learn all about it: https://community.zazzle.com/t5/creator-news/new-feature-alert-frames/ba-p/206434 Thank you! Team Creator  ... View more

Attention moderators: gift boxes discontinued? while doing some product optimization, found lots of gift boxes ( in my shop sections) marked in red—“product has been discontinued.”  There is no drop-down to change to another size or color. So are they discontinued, and should be deleted? I checked in blank products, and create your own, they’re still available to create new products, and in the view other products, they are still available to purchase. This is crazy making. Either they are discontinued or out of stock, z please choose a lane, I’m getting dizzy and feeling (pun alert) boxed in. Thanks in advance. ... View more

I do not understand the excess royalty fee. I know for 15 years it has been there but since these new fees in which I am making very little I never thought much about it. I always felt it was fair. Now I am wondering why is this fee for higher priced items. Does Z advertise those with higher referral fees more hence needing the extra fee? How are the transaction fees different than if one uses a lower referral fee?  That would make sense if it was an extra fee because they have to change a number to adjust the final fee. Now when I used to do accounts receivable and I had to use an eraser for each and every change that could make sense. Only it doesn't make sense.??  What if I set the fee at 5,6,7,8 or 9% ? Wouldn't that make the transaction fee needed on those because they are not at the 10%.?? All these years I was thinking using a higher % was making myself and Z in general more money and it never bothered me. Now I am thinking the fee is one more way to get a few extra cents for the bottom line. I also used to be happy with anyone that referred me and figured they were doing better if I was but now I find I don't understand anything about pricing. Anyone have input on this thought? What am I thinking incorrectly??   Thank you Excess Royalty Fee: An Excess Royalty Fee of five percent (5%) of the Gross Royalty will apply when Your Royalty Rate is set above ten percent (10%), to cover transaction processing costs. ... View more

On MS Edge, I came across the new "test-phase" personalization form on customizable pillows of mine. While I like the new approach and look, there are several issues with it in its current state, and some design (and product) realities may not have been taken into consideration. I've only checked it on a desktop so far, and haven't seen it on other products but pillows yet. Please note that these issues are already affecting regular products in the marketplace and may lead to missed sales. MAIN ISSUES The template text fields miss all their labels, and the customer is editing blindly. This may not be an issue on simple designs, but as soon as you have several options, you're lost. Plus, you make all the designers' efforts to provide informative labels obsolete. Template images can only be chosen by clicking on them in the preview. There is no separate choice in the editing/personalization section showing all available image templates, nor are their labels shown, with potential information for the customers (e.g. suggested image size or type etc) provided by the designer. This makes transparent placeholder images impossible to spot and choose, and on complex designs with small, overlapping, and/or clustered imagery, the only-by-clicking/tipping choice will become a gambling game. Screeenshots actual/regular vs new personalization form (on 1920 ws & desktop). The green rectangle on the actual form shows the field labeling, the red marking on the new ones shows the blind walkthrough without.    OTHER THOUGHTS and potential Issues in need for dedicated approach/solving A template field or image can be used multiple times, in multiple/different places (e.g. front + back or on all calendar pages), and in different ways (e.g. flipped or diff. font). This has to be taken into consideration and addressed when setting up the form. As a side note and FYI, this already doesn't work properly in the new image adjustment tool. Design and template elements can be placed on so-called background areas wrapping around the whole product as well as separately on the different faces (e.g. envelopes, gift bags, etc). Suggestion: To keep the field list neat, you can put labels in dropdown areas or small popups showing at hovering/clicking on an icon. Suggestion: Show image template previews (with labels) also on the left side to make them easier to handle, and to make available also invisible or small assets. Nice to have: Give us a dedicated Get Started / Information tool where we can put our dedicated design infos (remarks, tips, etc) and that is shown at the beginning of the form hidden in a collapsing segment or a popup. Note: Some template borders don't show up well on shaped previews. Important: Image adjustments must either be applied on all copies of that template placed on the product, or made to be applied on any duplicate separately. NOTE: This does NOT work correctly on the already existing adjustment tool, in other words, only one element is changed while duplicates aren't.  Please solve the labeling issue or designers (and you) may lose sales. Thanks! P.S. If you want more info on the adjustment issues, glad to explain it further, if you plan to address the problem. Edit: another old/new screenshot:         ... View more

I don't know abt everyone else, but tbh, after 18 years on Zazzle, attaining Pro Silver, etc... I am at a point where the constant changes, not least the most recent royalty rate and affiliate changes, and the number and frequency of major glitches, has driven me to the verge of leaving the site permanently in the near future unless by some miracle things return to "normal" REALLY soon. I have not made a NON-3rd party sale from any of my shops since the royalty rate changes. I absolutely cannot stay on a site that offers me pennies for a product they sell for large profit. I have jumped through so many hoops for Zazzle in the past decade! I never fully recovered from the search changes in 2012. I used to make a few hundred a month, over 1k during holidays. Now I struggle to make $100 in ANY month, and in fact have had a few months with no payout the past 1-2 years.  I add new listings regularly, have no hidden designs to update, I delete all non-sellers older than 2 yrs as instructed, and have updated every listing on every product with views but no sales... and still coming up empty handed. Now my understanding is that because I refuse to list at 10% royalty and accept earnings that wouldn't even support me in Mexico or India (and I have lived in both, so I would know), that my shops and designs are hidden from the MP?!?!  What does it take, Zazzle?  What can Zazzle do to make it worth my staying? (and I am NOT by far the only one pondering this). Because if this does NOT change, I will have no choice but to look elsewhere. And I really do not want to have to do that after nearly two decades here! ... View more

Hello, I'm wondering if sharing on Pinterest is working for you (since there have been a lot of interruptions with sharing, so I hope it's a coincidence and that the links work for us, so that we can also sell something we shared), in the sense: have you sold anything from the beginning of April to today, regardless of whether it was something from your store or someone else's, and is it shown in your report? Thanks for the reply. ... View more

https://help.zazzle.com/hc/en-us/articles/25534893678103-Overview-of-the-Zazzle-Reviews-Program  ... View more