Now maybe something like this already exists and I'm unaware since it's been awhile since I've purchased anything on Zazzle, but customers need to be notified during the order as well as after ordering that messaging us designers isn't going to get them the help they need to change an already existing order. They also need some clear instruction on how to use the edit tool, like a pop up that says "click the text box to change the text, select your font style, change the color, or change the size" and have a little pop up for each one. There's too much confusion for buyers all around, I've been getting messages because of it for years. And I notice a lot of users are more elderly and not as familiar with the use of technology. Some kind of message too that tells them to contact the designer regarding a design-specific issue or request. Contact Zazzle with issues regarding existing orders, technical issues, or any confusion on how editing works as it's not a designers job to explain without pay to a customer on how to use Zazzle.
I just had a customer this morning ask me to change the text of her already ordered license plate to black. I had to reply with a message explaining I'm just a designer, she has to cancel first since I can't change her order, and reorder after she's changed the text color herself, and walked her through how to do it. Hopefully she'll see it in time to cancel and reorder with the sale going on. I feel like us designers are in a way customer service and we aren't paid anything to do it.
