Deleting Empty Stores

[CarlaRolfe]

First, THANK YOU.  I have no ide when this became available, as I just stumbled onto it this morning. For all of us that have been asking for this forever, thank you, thank you, thank you 🙂 

I deleted several, but one says I still have products in the store (I do not) and it won't let me delete that one.

[LJKArt]

I was happy to see this too. It's good to get rid of that clutter.

I'm also having the issue of not being able to delete an empty store.

[Cian]

Hey @CarlaRolfe,

Any chance you can provide the name of the store and also a screenshot of the error message received when you attempt to delete it?

We can look into it once we have the above. 🙂

- Cian

[idraw]

@Cian 
Just checked my empty stores, no way that I can see to delete them. Is the ability to delete empty stores being rolled out slowly? I closed these stores maybe 4  years ago or more.
Is there some path I am missing? I have about 13-15 empty stores. I will not post my links here, but can message  Cian or Scott privately with the info if needed.
Just searched again, my empty stores are private and locked, none have banners, products, collections. But the first one I experimented with, I unlocked it, it says I have products. So I went to products, selected all in dropdown, says none. None visible, none public,none hidden, none direct only. Just none....I think the delete stores function is exhibiting attitude or just having a bad day.

[LMGildersleeve]

Name of the store is Templates

There are more if you need it.

[idraw]

@LMGildersleeve 
You have the same “store cannot be deleted because it contains products”  message that I got. Thanks for posting the screenshot.

[idraw]

@Cian
IMPORTANT!  i noticed when looking at my private stores that they all have ranks.
So, as and after we are trying to delete our private shops, will that affect our rank for our public shops?

Could this possibly cause our public shops to drop in rank, and get further lost in the marketplace?

[idraw]

@Cianand Zazzle mods—
Adding to my previous posted questions about deleting stores and  rank changes, another question—converse to my other questions—
will deleting these stores cause our rank to go up or not affect our present rank for our public stores?

[Scott]

The team is working on getting answers to the questions that you (and others) have asked. In the mean time, we do ask that you give us a bit of time to speak with stakeholders within the company before returning with an answer. In the mean time we ask that you not repost these same questions elsewhere as this creates an unnecessary distraction, and is generally disrespectful of others.

[Wildart]

what a very curious answer this is... stakeholders care about empty stores etc ????

[idraw]

Still waiting for Zazzle techs to resolve the issue about removing most of my empty stores.
@Cian 
or any Zazzle Admins, please ask tech to help remove most of my empty stores. I first requested tech help   6/30, today 7/19 still not able, still getting error, and no message about my issue from Admin or Tech.
Same error message that LMGildersleeve provided  a screenshot for in this forum.
Which is---"You have products in this store. In order to delete a store you need to delete all the products in it."
There are no products in any of my empty stores, no collections, no banners.
Also I noticed that all my empty stores have rank, will deleting these stores affect the rank of my remaining public stores? I asked three weeks ago, and was not given an answer.

[PAZP]

THANK YOU, @CarlaRolfe for mentioning that otherwise I probably wouldn't have noticed it. 

[WBartworks]

That is great news!  I had been asking about that a while back but at that time it was not possible.

[chefcateringbiz]

I have a few stores I deleted products from that gave me the "but you have products" message, but I figure it will take some time for it to adjust to the newly deleted cuz my other stores that already had no products deleted fine and a couple with just a few products I was able to delete. I'm just gonna try back later.

[kashmier]

Nearly two years later and still not working. 

[CrazyMermaid]

I feel very stupid. Where is the Delete Store button?

[Sara_H]

If you click on Stores in your member profile - you should see a little trash bin to the right of your store name.

Only if your store is completely empty, will you be able to delete.

If there has been products there which have been discontinued and since hidden by Zazzle, you won't be able to delete the whole store. Or at least that's what I'm finding.

[idraw]

@CrazyMermaid 
This is what I figured out by trial and error, Go to your stores list, there is a dropdown, private and/or hidden stores, click on a store (make sure it is unlocked), there will be a trash can to the right. Click on it, and if if works for you, your store will delete, for some of us, just before a US holiday weekend (of course) we will be on hold till next Mon or Tues. probably.
Anyhow, if your store is private and/locked, unlock it, make it public, then delete it, but for me it still didn't allow me to delete any of my stores. Had to find this on my own, no explanation forthcoming from Z, lots of time spent trying to figure out why, and still no solution for me, altho others have had success. I even waited awhile, then tried again, just to give the servers time to index it, but nope.
There is a glitch that only Z can work out.

BTW, my "empty" stores are completely empty, no hiddens,no discontinued, no directs, nothing.

[Sara_H]

I successfully deleted private empty stores @idraw no need to make public if you don't want to. Though like you, still have stores that say they have products when they don't. 🤔

[idraw]

@Sara_H 

What I meant by make public— mine are locked, so I tried unlocking several to see if it made any difference when clicking the trash can  , still got the can’t delete message. The good news is that our public shops are, so far, not affected.

This is a glitch that z has been made very aware of, z’s techs just had their weekend planned out for them. 😐

[Sara_H]

@idraw mine were locked too and I still deleted them. They just won't delete if the system thinks there's products already in them even though they show as empty. Definitely a glitch I think from discontinued items that were bulk deleted behind the scenes by zazzle. Sending cookies for the tech team 🍪

[idraw]

Z just did a short scheduled maintenance, haven't checked to see if I can delete shops yet, here's hoping. Well, just checked, no change yet.

[shellifitz]

yes!  I actually noticed it a few weeks ago and I was going to post about it but got sidetracked and never did. 

[Barbara]

I went looking for the two stores I emptied ages ago and they weren't showing anywhere. Is it possible Zazzle is deleting such stragglers without our having to lift a finger?

[PacifierCity]

Thanks Z!  Just freed up 8+ url's for some other designer to use.  Love not having all those dead stores showing in my backend too!  Nice work!!

PC

..................

[Barbara]

For anyone who doesn't spot their empty stores with a notion to delete them as happened to me, I just went back to look and finally spotted that my Colorwash store was "pinned," whereas the other two (reasonably) weren't. That's when I saw the link for all stores. I was then able to happily delete the detritus.

Colorwash's Home

[mylittleeden]

I can't see a way to delete unwanted stores either.

[Barbara]

@mylittleeden  Here's how I got there: I clicked on my avatar at top right, and in the dropdown, clicked on "My Stores." That's how I was presented with just one store until I saw that it was "pinned." There was a choice to show all stores, which is what I did and which then brought up the rest of the stores, which was just two more--the stores I wanted to delete. I clicked on one of them and then saw a trash can, clicked on it, and away the store went. I did the same with the other store.

Colorwash's Home

[Yugomira]

I am having the same issue, trying to delete a store and getting the error message not being able to delete the store because there are products in the store ( there are no products in the store) however I did notice that a sale was made last week, and this sale has not cleared. I will try again after the sale cleared. I assume this might be the reason for me not being able to delete the store.

[LMGildersleeve]

I suspect the culprit not allowing us to delete some of our stores is the old discontinued products bug. Many years ago there was a product that was discontinued and when it left our stores it left a phantom of sorts. Many of us remember not being able to delete a store category because of this. I still have categories that can not be deleted from this bug. The stores I'm trying to delete are very old.

[anura22]

I also cannot delete a store.  Every time I try I get the message that there are products in the store.  There are No Products in this store. This store has been checked private for years and I have not added any new products.  I completely deleted all the old products last month.  Have been trying to delete for a few weeks. (https://www.zazzle.com/store/anuracircuits) 

[anura22]

Can we please have some help with this.  I still cannot delete and old store.

Thank you, Kati

[Scott]

We are aware of an issue that is keeping some stores from being deleted. I don't have an update on when this issue will be resolved. When I have more information I'll be sure to share it.

[anura22]

Thanks for responding Scott.

Kati

[TRW]

still unable to delete those empty stores! 😞

[ZBug]

Are there any updates yet? I still have several shops I cannot delete. (EX: Footitude)

[chefcateringbiz]

Just went back to delete some stores that I emptied out weeks (months?) ago, and I still can't remove them.

[ZBug]

Any updates? 😥

[ZBug]

Is this still being looked into? Should we contact someone who can delete the shops for us?

[Cabana777]

I contacted them last week and they said they were looking into it.  By "they" the support person said "community support."  IDK if that's a department or a board/forum like this one or what.  But yea, same issue as everyone else.