Help from Zazzle: Morphing Mugs

[Kat-F]

I've recently received bad reviews from customers stating they ordered a custom photo mug and received a plain black mug instead.

I'm assuming that the customers selected the Morphing Mug style and thought it was a black colored handle? Currently, Zazzle doesn't show anything unique about the Morphing Mug style except for a black handle 😟

To prevent customer confusion and disappointment, could the morphing mugs include different images or maybe a video to preview how they will actually appear black upon arrival and then transform to show the custom design with heat?

Thank you!

[Jadendreamer13]

This is an excellent idea.

[WHS_Designs]

I second @Jadendreamer13 's comment.

Also, may I suggest that there also be a paper insert when they receive and open the box that mentions usage and care instructions for morphing mugs?

[Kat-F]

Yes, this too!

[Mark · Accepted solution]

Hey @Kat-F,

Thank you for your feedback. I will let the team know now!

[Kat-F]

Thank you, Mark. It's really bad timing with customers confused and unhappy with their "plain black mugs" that were supposed to be custom photo mugs for Christmas gifts 😟 I'm directing any messages I receive to customer support for assistance.