Multiple orders placed at the same time and automatically canceled – is this a system issue?

happyprints897
New Contributor II

Hello everyone,
I’m experiencing a strange issue with some of my greeting cards and I wanted to check if anyone else has faced something similar.

Over the past few days, the same card has been purchased multiple times (sometimes 10–16 orders in a row) within the same hour, by different customers from different locations.
Shortly after, all of these orders get automatically canceled

I’d really appreciate any insight or shared experiences.

1 ACCEPTED SOLUTION

Yes, it looks like this. Thanks for your reply.

View solution in original post

4 REPLIES 4

Jadendreamer13
Honored Contributor

Someone else posted about this before Christmas. Did you search for a similar post? I don’t remember what the resolution was — or if there was a resolution.

I looked for the post and found it. Thanks for your reply

jophb
Valued Contributor II

Could be someone testing stolen credit cards unfortunately.  

Yes, it looks like this. Thanks for your reply.