My payment settings hasn't been updated and I can't receive my earning

yasminepatterns
New Contributor II

Hello, 

I am a Zazzle creator 

Zazzle team  informed me two weeks ago that w-8 form has been processed and that my account has been updated. However, when I looked at my payment settings I see nothing changed. It's written in that they can't pay me because my payment setting hasn't been completed and that W8-Ben form hasn't been collected yet.  I send an email to Zazzle team two weeks ago and no one responded to me . I wonder when the settings will change and when will I receive my payment. Can someone in Zazzle team here respond to me ? 
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