Orders From Collections Not Matching Sales Notifications

[Aria_Art_House]

We have 2 items that appear in our sales summary but our collection is showing there were 6 Orders. Does anyone know where the disconnect would come from? We hadn't sold anything else here recently so it could not be held  from a previous items sold.

[BKMuir · Accepted solution]

Perhaps multiple orders of one or more items? I.E. 3 each of 2 products?

[Aria_Art_House]

No, there were only 1 or each. 

[Sara_H]

@Aria_Art_House 

Maybe it's calculating other sales than yours - eg as the text pop up says 'The number of orders resulting from a user clicking on a product within this collection...'

it doesn't specify that they're your sales - a customer could have decided to buy something else from another designer yet they started their purchasing journey from your collection.

Maybe?

[Aria_Art_House]

Thank you, Sara. We would expect to see a Royalty if that were the case. It could be, will wait and see! 🙂

[Sara_H]

@Aria_Art_House 

you don't always get a referral royalty from a collection to another designer's product that results in a sale as it depends on the browser settings of the customer. Cross fingers you do!