OK... maybe you could clarify what has changed?
Been a long time since I did a review but I thought there were distinctly different sections on it for product, printing and a third thing I don't recall. But I just went to do a review now on a card I ordered quite a while ago and this is what the review screen looks like now:
You can give it a star rating and there's one and only one text field for entering your general comment. I typed my comment (positive) and hit the Submit button. There was no preview/review screen after, it goes directly to a 'thanks for submitting your review' screen.
( @Fiorenzo , it was your card I reviewed so keep on eye on your notifications to see how it shakes out on your end.)
Since I can't find any trace on my end of having made this review, I had to search up the product page to see it. There's a screenshot in previous post of what the input page looked like. What I entered under "Care to provide details?" shows on the posted review as "About the Product". The posted review includes "Shipped on Time - Yes" and "Recommended - Yes" and while both are true, these were not options anywhere on the review page when submitting it.
I'm glad I haven't gotten a written feedback yet (if I had they would have been both negative for an error not made by my self - fortunately I have received them in both cases verbally). As a seller I totally dislike the feedback system (I was an eBay seller for many years with many, many years at 100% positive) and as a customer I wonder how many feedbacks are actually really true and not just bought as I have been approached more than once with the offer to make money posting fake reviews on Amazon.
In my honest opinion reviews are overrated and do little to foster trust because they often depend on to many moving factors (mood of poster, unlucky things happening during production, transport or delivery and so fort).
@CreativeLeahGThanks Leah. I honestly thought the reviews would attach to our profiles. Phew. So why did I read posts in this forum by creators being upset about negative feedback?
I agree that customers deserve an honest review that reflects their whole experience, but I do think that there's an issue here because while the review might not be visible on our profile page, they're definitely visible on the individual product pages, and the average of all the reviews for products in a collection (in terms of number of stars) is how the stars for the collection are calculated.
Here's a quick example - just a random wedding invitation: Simple Black & White Overlay Photo Wedding Invitation | Zazzle if you scroll down below the "about" section, you can read all of the reviews for this product/design and there are ratings for things like product quality, print quality, and shipped on time. It makes it seem like those issues are reflective of that invitation in particular, and since even a popular product like this one has relatively few reviews, one negative one can really impact the score. Look at this review - seriously, this is NOT the designer's fault - I'm betting it was one of those situations where they messaged the designer and never even read the response.
I'm still unclear how this new system will impact what the customers see. It sounds like customers are no longer asked to comment on things like print quality and shipping - so maybe this is a positive change in that respect? Hard to say. And who knows how many customers actually see or read those reviews - clearly you didn't realize they were there, so maybe nobody else does either?
I dunno, maybe it's not worth worrying about, but it is a bit of a gut punch when you see that one of your collections has a star rating of 3 because one person got angry about a shipping problem or something like that.
@CatThanks so much for this example. Yes, indeed, I think I never have scrolled all the way down past the description so I never have seen a review on an item. I just have seen some folks having left reviews for others and that I have found on their pages under Reviews.
So in your example that item had 30.3K people viewing this design but there were only three reviews in total - one per 10K of visitors. That's an eye opener for a former eBay seller. Wow!! in my experience about every tenth person (buyers) leaves feedback on eBay and I was a seller who never have asked my customers to leave feedback because I think they did their part already - they paid so why bother them to write a review. But I think for Etsy folks feedback is very likely a tad more important by design.
PS: Since the beginning I have found it kinda amusing when I saw the diamond on one of my own items:
@CreativeLeahG Leah, when I am logged out I see the new format on my desktop. I see my towels review on the product page. Or course, on our Members profile still shows our own reviews but not other customers.
This is the testing view.
Hi @alissag , to help avoid this on products that have duplicated sides or text; once you make a text box a template, you can assign the same URL parameter to each duplicated layer. For example, using "text1" in the box below for both front and back text boxes will update/change all connected layers.
Honestly, I don't believe these improvements will benefit like Zazzle thinks. I believe the benefit comes from excluding Zazzle as the primary responsible one for the quality of the products themselves and the shipping it does. Therefore, not having to address the issues we are tolerating with negative reviews that are based off of these. And technically, those are the ones that are hurting designers [creators]. As far as third-party manufacturers, they're protected behind Zazzle's quality assurance standards.
I, for one, have been educated before I buy anything online to review the negative comments first. Why?? To point to who and what is the reason for my purchase online. Do I trust this product and this business who is selling it?
So, to agree with this review process is nothing more than agreeing to shoot myself in the foot. You first did it with our "chat" message system by having customers think we are the producer of these products, and maintain that an auto text message will reflect that "we're just the designer [creator] and to contact customer service" not mentioning Zazzle by name. And this follows up with not taking any responsibility for the product themselves or the shipping? The two are clearly cya, imho. But, I'm going to take the stand and say, that I think this is wrong. You ARE hurting the designers here. You are putting the blame on us. Take a look at this review. Are you saying that this review is for the 3rd party? If so, why do I have it on MY reviews if this has nothing to do with my design? If this review is for the 3rd party, yet you can hide the 3rd party manufacturer pretty well from the customer, who are you thinking this affects? If it were me, and it's not, might I suggest that the manufacturer is not hid from customers. So that they can at least make this a FAIR playing field for us as designers and them as 3rd party manufacturers. It's ultimately Zazzle's responsibility as well as hurting Zazzle's reputation as well. And that's why I have to stand up. I like Zazzle, and I don't want to see anyone hurt by doing this, but to me it's definitely going to lead to hurting creators instead of the intended. The 3rd party name is no where even on this. 'Could at least put the name of the 3rd party to ones like this.
