Support@zazzle.com does not answer

[resolutions]

After one contacts support@zazzle.com how long does it take to get an answer? I’ve contacted them twice and still have not even received a response.

In this forum we were instructed to contact them if we can not remove stores. I’m trying to do this and end my account due to health issues.

http://www.zazzle.com/thesmokinfrog
http://www.zazzle.com/thesmokinfrogphotos

They do not respond at all.
There are no products nor are there any images left on my sites.
Does anyone here have an answer?

[SimplyDesigned]

@Scott I tagged a mod for you. Truth be told they are not exclusively on the forums all day. But Scott should get a ping on his end, see this and hopefully get you sorted.

I'm sorry to hear about your health, I wish you well ❤️

[resolutions]

Thank you for your help and good wishes. Best to you also.

[idraw]

@SimplyDesigned 
You may have already done these steps, but here they are so that you can doublecheck:
<https://help.zazzle.com/hc/en-us/articles/9344611576983-Deleting-Stores-and-Products>
Deleting Stores and Products---
To delete a store on Zazzle, first delete all products from that store.to delete products or your store follow the sections below.
How to delete products from a store?
To delete all of the products contained in a particular store, follow these steps:
1)    Sign into your Zazzle account.
2)    Click on the icon (My Account) in the top right hand corner of the screen, to the left of the shopping cart. On a mobile device, this will be located in the top-left menu, opened by pressing the three horizontal lines
3)    In your account, click on the ‘My Stores’ or ‘Manage my stores’ link. This page will default to show your public stores
4)    Click on the store that you wish to delete products
5)    Under the ‘Products’ tab, locate the ‘Show’ drop-down menu and select ‘204’ (the maximum)
6)   a)   On the same page, choose ‘Select all non-discontinued products’ from the ‘Bulk Actions’ drop-down menu. You should see a checkmark appear under each product displayed

   b)   With all of the products selected, select ‘Delete’ from the ‘Actions’ drop-down next to ‘Bulk Actions’
7)   a)   On the same page, choose ‘Select all discontinued products’ from the ‘Bulk Actions’ drop-down menu. You should see a checkmark appear under each product displayed

   b)   With all of the products selected, select ‘Delete’ from the ‘Actions’ drop-down next to ‘Bulk Actions’
😎    If you have only one page worth of products, you are all done. If you have multiple pages of products, you will need to repeat steps 5-7 for each additional page.
 If you wish to hide products instead of deleting them from the Zazzle marketplace, you can do so by following the steps above and selecting ‘Make hidden’ instead of ‘Delete’, if your products are hidden but you would still like customers to be able to purchase through a direct link, please see our Product Visibility article.
Deleting your store:
To delete one of your stores, follow these steps:
1)    Sign into your Zazzle account
2)    Click on the icon (My Account) in the top right-hand corner of the screen, to the left of the shopping cart. On a mobile device, this will be located in the top-left menu, opened by pressing the three horizontal lines
3)    In your account, click on the ‘My Stores’ or ‘Manage my stores’ link. This page will default to show your public stores
4)    Here you will see your stores and a trash can icon on the top right of your stores. Click on the trash can icon for the store you wish to delete.
5)  a)   If you have followed the steps to delete your products, then you should receive a confirmation pop-up stating that this cannot be undone and asking you to confirm that you wish to delete your store.
   b)   If you have not deleted the products from the store you wish to delete, then you will receive a message informing you of products in that store and will be given the option to manage those products or to cancel your request to delete the store.

[resolutions]

Thank you for your help. This has all been done, so I'm really hoping Support will answer me. Best wishes to you.

[Angelandspot]

I'd been trying to delete a store for months that has no products and it doesn't work so I ended up hiding the store from public view but it still sits there nagging me that it is there when I wanted to delete it. Hope they will answer us someday.