This month's payment not yet queued to pending ... 1/8/25

[Wesha]

Happy new year everyone !

As checked on 30th December my cleared royalties have crossed the PayPal threshold, but its not been queued for payment this month ... and it's already 8th!

Is anyone also having the same issue ? Please share

I know things may be delayed for the Holidays .... Moderator @Mark would you please look into this issue, and help once again,

Thank you 🙂

[Sunel]

That's strange Wesha, mine has been queuing since the 4th of January. 

[CrazyMermaid]

Mine has as well

[Barbara · Accepted solution]

@Wesha 

Make sure there aren't any December sales that have cleared and are included in the accumulated amount.

Colorwash's Home

[Wesha]

Hi @Barbara thanks a lot for pointing this out ! I went to check the royalties by month and found that there was a sale on 1st December, may be that got included in total cleared royalties and crossed $50 by December 30th

In that case ... it seems my new year will start without any payment ....  (sigh)

[Barbara]

Use the glass-half-full attitude: It means next month's payment will be larger than usual. 😎

Colorwash's Home

[Wesha]

🙂

[GabyTexas]

My payment is not queued up either. I have met the threshold. Any updates on this?

[Barbara]

Check your royalties list. Subtract anything in there that cleared in December. In January, we're paid for only those items cleared before December 1st and only if it comes up to $50 for PayPal or $100 for a check.

Colorwash's Home

[GabyTexas]

Ah, I didn't realize that, thought it was whatever cleared by the 15th of the month. 🙂 Thank you for your response!

[Barbara]

Most of us end up confused until we finally get used to the pattern, which is that we get paid, not for last month, but for the month previous to that. Thus, in November, we're paid for up through September, in December, it's up through October, in January, it's up through November, and so forth. It's not at all like working at a regular job.

Colorwash's Home

[GabyTexas]

Thanks Barbara!

[sanainvi]

My Feb payment is also not queued yet . Today is 5th of feb . It's concerning

[Wesha]

Yes same here .... atleast this month I should be getting payment ... still waiting for it 

[sanainvi]

lets hope for the best

[vimbaiz]

Same and it's already the 7th were I am and payments still not queued up yet for processing which is a bit off because normally they'd be queued up by the 4th or the 5th. @Scott and @mark please may you assist and see what the hold up is and whether we should be concerned. Thank you

[vimbaiz]

@Mark please may you assist. Seems like some payments haven't been queued for processing as yet including mine. Please may you look into this for us. Thank you 🙏🏼

[blushroses]

same here ... for February ,...still awaiting

[tearose22]

Same with me. 

[jamies]

Same!

[Barbara]

Don't get riled up about the future. It just leads to high blood pressure and indigestion. We'll be paid, which is the only thing that counts.

Colorwash's Home

[Alisha_Aycha]

Yes same for me, no pending payment this month

Don't know why?

[Barbara]

Mine showed up sometime today. I just now noticed it. Everyone else who is owed a payment will have it show up too.

Colorwash's Home

[vimbaiz]

Thanks Barbara.. it's 6.48am on the 7th and mine too showed up a few hours ago. You're right the rest should start showing I guess. Better late than never 🤷🏼‍♀️

[emele]

Has anyone received the February payment into their Paypal account? Mine is pending and says it will be cleared by the 15th but nothing in Paypal and it's not cleared on Zazzle account either...

[SaraO]

I've not got mine either, it says cleared on 15th too, but nothing in paypal yet.

[SJoy]

I have received mine, but it is still showing up in pending.  Saturday the 15th was on a weekend and today is a federal holiday in the US (President's Day) which banks are usually closed for. Perhaps wait and see if it clears tomorrow (If not received and you have a pending amount showing up, I would contact Z directly and inquire after that).

[SaraO]

Thanks, it's now late on the 18th and still not in my paypal account, how do you contact zazzle, I can't seem to find a contact us section,

[SJoy]

You can use their help link here:

https://www.zazzle.com/about/ask 

Follow the drop down menu prompts that fit your situation and it will show a few help article titles.  Look below and click on the "Thanks, but I still need help" option and it will bring up a form for you to type in your message.

Here is a link to their Contact Us page as well that lists phone numbers and chat option:

https://help.zazzle.com/hc/en-us/articles/221463567-How-Do-I-Contact-Zazzle-Customer-Support 

[SaraO]

Thank you, I've sent them a message. My payment does now say cancelled now, so hopefully I'll find out the problem - it's always gone through before.