Two Factor For Chat???

[glitterandchic]

I realize that Zazzle is having issues with the Chat and spammers, however, having to go through two factor authorization every single time a customer writes to me with a question is too much!  Way too much.  I wasn't thrilled with this feature in the first place because I feel it confuses customers.  However, that being said, if I have to go through this process to have an ongoing chat with customers over a design, I'm absolutely done.  It should be able to verify us ONCE, and then allow us free use of the chat.  I had to authorize several times just to discuss a design with the same customer.  If you want the designers to talk with your customers about our designs don't make it time consuming and difficult.  At present I will be ignoring customers that request chats until this is improved.  I just don't make the much on these customized designs and about half the time they don't even order. 

[ThankYouAlways]

Just want to add that I have received a message and the customer wants to change the Zip Code. I know this is a query for Zazzle Customer Care but it's a shame that I cannot respond. It was for wedding return address labels which have already been ordered.

[Sq]

It’s so frustrating! I’ve got 4 messages so far which need replies. I wish there was some way of letting them know I can’t respond!

[ThankYouAlways]

@Sq  Yes, I managed to talk to the customer and am still in conversation as they needed more advice. As mentioned previously I did try via cell phone with no success. I am outside the US so had to verify via my own country and then I provided my landline number. I needed to remove the first diget of my local area code as there was an International code already provided.

Prior to this today, when I tried to verify I could not see the full customer's message, however, today I could see the message before verifying my number.

[Sq]

Thanks, I just tried my home number with Zazzle.com, but it took 30 minutes to send me the code, so I’ll try the Uk site next.

[Sq]

Thank you so much, it finally worked!  I used the UK site and my land line number and I got the code in time to use it.  Phew!  I have finally been able to reply to my (probably very frustrated) customers.  Raising a glass to you!

[ThankYouAlways]

I'm so glad it worked, thanks for letting me know 😊

[ThankYouAlways]

An update for @James I have now managed to access the Chat function. I had to use my landline number. I tried several times and managed to retrieve the code from my phone's message system.

[waterart]

I don't have text messaging, not that it really matters, but I did once get a sale as a result of a customer contacting me through chat about adding text to an item that wasn't customizable. Would have lost the sale if Z required 2fa back then

[WHS_Designs]

I found it interesting that even though I went through the procedure of giving my cell phone # for verification/security purposes, one of those dreaded spammers (whom I promptly blocked) *still* found a way to contact me through chat this afternoon.

[Mariholly]

@WHS_Designs , But of course they will contact you, they will verify their phone number and enter without any problem. Someone will report it and it will be blocked without being able to verify again, maybe they will do it again with another phone number... I don't think the verification will be that effective either. Every day I receive many spam calls that are blocked and yet the calls keep coming. For verification, I have used an additional phone number included in our family phone plan. No one has that number.

[mrdoodle]

My country is not listed. Bad start to good intentions. Better to use email.