Solved: Re: Wrong Final Amount for Sale - Page 4

HeatherMarie · ‎06-23-2025

I just had a sale that was *not* referred but it still ended up with the percentage as if it had been referred by 3rd party. The final earnings were cut nearly in half as if it was 3rd party referred and not "None" like it was. Anyone else see this issue today? This was on an 80 invitation order.

Heather · ‎06-30-2025

Hi Creators,

We’re currently making major updates to our Earnings reporting to deliver more transparent and detailed insights on how Earnings calculate. As part of this work, a recent temporary display issue occurred affecting how some sales were shown in your reporting this month.

Specifically, some transactions were incorrectly labeled as “None” in the “Referred By” column, when they should have appeared as “3rd Party”. This was strictly a display error and all Royalty calculations were accurately calculated. The issue has now been resolved, and your reports should reflect the proper Referral source for sales. We apologize for the inconvenience and appreciate your patience as we continue to work on improving your Earnings reporting experience.

The Zazzle Team

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Cat · ‎07-01-2025

Where in the email is it supposed to give that information? All I can find are links that look like this:

https://ablink.tn.send.zazzle.com/ss/c/u001.8WojYkNsK_33GApsWQUJ0Nc2xiXsTdAXPibT_eBiswB_JDnn_9cV6tV_...

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Cat @ ZB Designs

dbvisualarts · ‎07-01-2025

so my previous third party digital sale netted 8.32 this week my digital sale made 4.90. both were 3rd party sales. I just do not understand.

savanamm · ‎07-01-2025

well, now 99,9% of my sales are third party.... and the royalties tanked in the past few days

CLC · ‎07-01-2025

How would we even get a none sale now and I wonder about getting referrals as well. They have put a new notice up when you go to the website that we use cookies, so anyone visiting the site will pick up the cookie and any sale would be a 3rd party sale even if you sent them there, isn't that right? This is getting ridiculous, you cannot take away every incentive for designers and expect them to keep promoting your products for free.

James · ‎07-02-2025

No, that is not right. Approving or denying cookie consent does not impact self-promotion or cross-promotion attribution for that user's session. These are not the same types of cookies. More information can be found here https://www.zazzle.com/terms/privacy_notice.

CLC · ‎07-02-2025

....then how can all of our sales now be third party or 99.9%, when it was not the case before, something has changed. My none sales used to be about 1 out of every 4 sales, now they are zero, all 3rd party sales

Jermolinaart · ‎07-02-2025

Same, out of 200 sales in 3 day I had just 1 "None". Usullay it's about 30-40. Something has definitely changed.

RMorganSnapshot · ‎07-04-2025

Meanwhile here I am like the kid in the movie We're The Millers............."Ya all are getting sales?"