CreativeLeahG
Honored Contributor III

When multiple threads appear from panicky Creators as they did recently (maybe 20 threads on same topic) re the disappearing products from their back view can Zazzle make an announcement that appears in account pages where other announcements appear to say:

" we are aware of [this issue] and we are working on it, etc."

The obvious solution to ask Creators to use search before posting, however it's easy to forget especially when one is in heightened stress mode. Though we should all be mindful of this too!

Thank you

5 Comments
Mark
Moderator
Moderator

Hey @CreativeLeahG,

Thanks for your feedback. I will pass on to the team.

Connie
Honored Contributor

Yes, it would be great if we could be updated. Now I'm seeing a bunch of posts where people are getting their products back, but my products are still missing. So I hope Zazzle doesn't think the problem is fixed!

Jadendreamer13
Valued Contributor III

Great, practical solution, Leah. I’m still missing ~10 products from my product count.

ion_teodora_plu
Contributor III

I've recently noticed that many of my products, maybe more than half,  including the bestsellers, have disappeared from public view within my store.😱 These products are not hidden; they are searchable on the marketplace but cannot be viewed in my public store. Obviously, I think this issue is impacting customers' ability to access and purchase these products, which is concerning for me.

CreativeLeahG
Honored Contributor III

@Mark 

Any traction on this as there are multiple threads now re ongoing issues, please post some kind of announcement.