'Content Review' For Wrong Tag Words Needs To Change

[jophb]

I'm sorry, but the 'content review' process for accidentally using 'wrong' words as tags needs to be changed.  It harms us as designers by taking away hours or weeks worth of work and promotions, but it also costs Zazzle money too!  I can understand removing for a visual art infringement, but a tag word? I understand why certain words cannot be used, but we should get an opportunity to fix a tag.

Here are my two suggestions for things that would solve this... and probably take a lot less man hours on Zazzle's end. 

1. Certain words should be in the zazzle system and automatically not allow us to even use them.  I know it's somehow possible because 'onesie' got flagged one time.  It has to be far less time consuming for one person to manage these words on the developement end than to deal with the thousands of issues that eventually come up.  Trademarked brands, pantone colors, etc., anything commonly known (I know they won't catch everything, but the big ones should be). I'd rather it accidentally take away too many word options, than for me to eventually lose dozens of products.

and/or

2. The products should not be completely deleted automatically entirely (for title/tag/description options, not artwork maybe).  They could either delete the tag, hide the product and give us a timeline of __ days to remove and fix (I'd be find having to go through content review even), or something else. Or at least let us find them again in our saved designs instead of deleting those too (they 'show' there, but when you click into them, they are gone too).

It feels so incredibly unfair that they just wipe products out of existence just because you accidentally used one wrong word. We as designers can't possibly know all of the ones not to use despite how hard we may try.

[Jadendreamer13]

Sorry this happened to you and that you lost your designs. You’ve offered some good potential solutions.

This is why I initially design all my products outside of the design tool (I use Illustrator and Photoshop), and then move the pieces into the design tool and add the text templates.

That way, I always have the original vector designs on my computer.

[jophb]

Thank you @Jadendreamer13! Definite bummer, Merry Christmas to me! 😩 And thank you for the ideas as well.

[Pádraig]

Hi @jophb,

Thank you for sharing your experience with us. I will make our team here aware of your suggestions.

Pádraig

[Connie]

Yes, it's totally absurd for these designs NOT to go into content review so we have a chance to fix them. Legally, Zazzle won't be liable because the products are taken out of the marketplace, and then we won't lose all our hard work for something that may or may not even be a trademark infringement (trademark trolls are infamous for fraudulent takedowns!)

[jophb]

Yes @Connie!! It makes no sense that this is the process.  And maybe there should be two different systems... one for visual (on product), and one for just words in descriptions or tags.

[Jadendreamer13]

That’s another good idea, @jophb 

[Cassie]

Yes I agree I never purposely use a trademarked word and had lost a best seller one time due to it being deleted and it was just a keyword I didn't even realize was a trademark.

[Andrea]

I too have had a product removed because of a tag. I hope they stop removing the product altogether - just give us a chance to remove the tag.

[jophb]

@Pádraig can you confirm that someone is still manning the content review e-mail address? I have been asking for nearly a month now on why several dozen items (3 entire collections) were removed, and no one is responding at all. 

[kills]

HAHA they have a place for this already it is called

Revise and Resubmit
The following products have been reviewed by Content Management and require further revisions. Please refer to your email for specifics on the required changes.

but they don't use it or in my many that were deleted in my case .The question is why is it there if they don't use it .And if we can delete are own Under Review before they get review that would be nice as well.