How to order video

TexasSkyz · ‎12-12-2023

Hi everyone!

My main market is animal people with a niche in livestock. Especially goats and show goats. Some of my customers are not super knowledgeable about POD sites. I run into a LOT of people who have never heard of Zazzle.

More the a few times I have had frustrated customers. I've had to take screenshots of the steps to customize an item, of how to add items to the cart, etc. Then adding big red arrows on what buttons to click to get to the checkout.

I know to us who frequently use Zazzle it seems so silly.

One of my recent customers - assumed I owned the Zazzle site all together - there comment to me was "I don't know how you manage to stay in business" referring to how they could not figure out how to get one of my items to their cart to check out.

I KNOW.... it seems to silly to a lot of us. I could order and edit things in my sleep. LOL

Maybe one already exists? A How to order video. Common things you will run into when personalizing. How to edit personalized items. Geared towards those who are not very computer savvy or those who have never even heard of Zazzle.

Pixelan · ‎12-13-2023

Sounds like a good idea, maybe Zazzle made them in the past but it helps to keep showing these when needed. They do have a blue "Chat with us" button popup at certain times now to help people which is good.

I made a few 'how to personalize ..' videos and shared them on social media such as here https://www.instagram.com/reel/CsWYbLAoIas/ and here https://www.youtube.com/shorts/-mjq7cFsFGI

Zazzle has a youtube channel with some howto videos here: https://www.youtube.com/playlist?list=PLMQHLsxd7kB3Hh8x2f6Ie7SBOaCGVWph9

chefcateringbiz · ‎12-13-2023

You can actually be online with them and help them fix your designs. Can't remember how that's done - I've never done it myself - but it was one of those "new" things Z installed some months back. Hopefully somebody will chime in with that.

Pádraig · ‎12-13-2023

Hi @TexasSkyz,

Thanks for sharing your experiences with us. I don't believe we have a precise how to order resource available but there are a collection of resources and design tips available here which I hope may help. I have forwarded your feedback on this to our team also so perhaps it is something we could implement in the future.

Thanks again,

Pádraig

WHS_Designs · ‎12-13-2023

@Pixelan I think the blue Chat with Us icon shows when there's a live service agent available to assist (so during regular Zazzle business hours).