Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Showing ideas with label chat notification.
Show all ideas
Submitted by
ZBug
on
02-02-2022
06:33 AM
I've needed to use this a bit lately as people want to know about shipping for Valentine's Day. I know this seems minor but it reads "contact our customer support." The "our", in my opinion, is misleading. It would be better to leave out the our or say "Zazzle's customer support." I helps clarify that we are not Zazzle employees by showing we are a separate entity. -- I also think it's critical that when someone leaves a message for a designer that they are immediately shown they need to turn on email messaging, or given the option to turn it on right there if it is off.
... View more
Submitted by
igiftcenter
on
04-13-2022
09:52 PM
It would be an enormous help and time saver for us if messages that come in from clients for chat are automatically translated or at the very least have a drop down to select the language to translate it to / from. I get a message in another language and I have to copy and paste the text into a google translate box, then copy and paste a reply back in their language etc. etc. In addition it probably would not hurt to include the same module for the client to read and reply to our chat back messages. Thank you in advance if this is even possible
... View more
Submitted by
ZProDesigner262
on
05-18-2022
05:40 PM
Hi everyone, Kudos to Zazzle for adding the quick response to the Chat feature! Loving it!
I have a few upgrade ideas about chat:
1) We get a lot of customer chat messages per day, and I wondered if there was a way to manage them? I understand I can delete messages, and I do, but it's more than that. I'd like to file them away when done (see #4, below)
2) I also would like to be able to make an auto-reply that's actually automatic, for example: so that my husband and I can take a vacation without my having to go into chat on a daily basis and post a reply, and feel guilty that I'm not 'at work.' I think we need to manage customer expectations about 'chat.' The term is usually used on websites where there is a live person at the other end. We live in Australia, and do not operate during the same business hours/days. So if customers are expecting us to be here, and get an urgent response, they will be let down. I don't like doing that. An auto-reply would be ideal to let them know when we may attend to their inquiry.
3) Could we possibly have a selection of 'quick replies' that we could use, which we could set up and use in our own brand voice, etc, for things such as: directing to customer service, etc. You know the feature where we can go in and add responses on our profile to things? Something like that, but for chat, where there would be a drop-down box of replies that we can choose from. I can see this being SUPER useful for delivery enquiries, etc. I currently have developed a notepad 'swipe document' that I copy and paste text from, which I can use, but it's still burdensome, and I'd prefer something within the chat feature itself. 4) When it comes to saving chats, I'd love it if we could somehow organize them into folders, like I do with my Gmail account. I'd like to save them for future reference, by theme, so having that kind of facility would be very, very useful. 5) If there were some way to identify whether they have seen our chat message, AND if we have replied to their message. Viber uses a check mark, so when you send it there's a check, and when they've viewed it there is another check, so you know. Perhaps something like that. Also, maybe if the color of text could change, or some way to flag new v/s replied to messages. In the same vein, if we could flag important/urgent messages, that need attending to first thing. They currently get lost in the lineup of messages, and we have to go through each and every one, opening them up, and then creating an analog list of message + sender, to keep track of it all. It's not ideal! So I guess I'm asking if it could be set up like an email system?
... View more