Marketplace Customers Contacting Designers for Changes

[CLC]

Marketplace customers contacting designers for changes on orders needs to be addressed. This problem has been brought up multiple times without a solution. On the product page the "Maker" contact information used to be listed on the bottom left with a message contact button. The graphic artist was listed on the right with a message button. The "maker" contact information has now been removed and the only choice customers have is to message designers. We cannot help them, fix their order and most times they do not reply to us. This leads to angry customers, waste of your product, refunds and bad reviews. I had a order last night, the photo is wrong customer ordered anyway with the assumption that it would be fixed before printing, I told her to cancel and then contact me and I would help her, but no reply. At the very least "we" should be able to forward these message to you to stop production on the order, but that is not even possible. Independent graphic designers should have no contact with customers about orders. PLEASE put a message button back on the page for ORDER problems.

[JerryLambert]

I recently noticed, when I was queried about a watch, that Zazzle no longer lists or links to makers on product pages anymore and that the only message button on product pages goes to the designer. While I was trying to explain to the customer how Zazzle worked, I became somewhat confused myself. 

I agree that we need the ability to forward messages to Zazzle CS. 

[jophb]

I agree. I actually just posted this the other day: https://community.zazzle.com/t5/ideas-suggestions/make-zazzle-messenger-more-clear-to-customers-on-w...