erinmargaret
New Contributor III

Hello everyone,

While reviewing my product listings on Zazzle marketplaces in various countries, I noticed very few stars and no review comments left on one of my I'm a WHIMSICAL DOODLER case-mate products on the Zazzle New Zealand marketplace that wasn't purchased because I've already checked my store sales order history. 

zazzle nz erin margaret whimsical doodler case -1.jpg

 zazzle nz erin margaret whimsical doodler case -5.jpg

 I was wondering why I received a low star rating and then I realized perhaps the number of stars and how many people purchased that product which is advertised under the product title are for all product purchases placed for that same product in each Zazzle marketplace designed by all Zazzle designers. 

From a customer's point of view, my first thought would be that another customer purchased that product from me and wasn't happy with their purchase so they gave me a low star rating.  This doesn't look good for me as a designer and may deter people from purchasing any product from my store. Furthermore, I have no control over the quality of other products designed and made by other creators/designers in the Zazzle marketplace.

Please consider only showing the number of stars and the number of orders placed from that designer's store under each product title. This will give a true representation of how many people are happy with that design made by that creator/designer and perhaps help all Zazzle creators/designers who produce quality designs see a boost in their product sales too. 

I also see reviews for 'Other Designs' next to 'This Design' (mine) which should not be there.

To summarise: Please consider removing 'Reviews - Other Designs' from my product listings and avoid including product reviews from all Zazzle creator stores under 'one umbrella' for each product listing.

I hope my feedback helps all designers producing great designs on Zazzle earn more.

Have a great day,

Erin Margaret 

5 Comments
Mark
Moderator
Moderator

Hi @erinmargaret,

Thank you for your feedback here. I will be happy to pass this along to the team.

erinmargaret
New Contributor III

Hello @Mark,

You're welcome.  Thank you for passing my feedback on to your Zazzle team. 

Have a great day,

Erin Margaret 

erinmargaret
New Contributor III

Hello @Mark

I have created a tech lovers collection with this case mate in it. Should I make this case mate a hidden product listing until your e-commerce team can fix this issue?

~ Erin Margaret 

SpiralGiftsPlus
New Contributor III

@erinmargaret,

I wouldn't hide it while waiting for a fix. My opinion only though. A moderator passing feedback along is not the same as a promise to fix. 

I had thought Zazzle always worked like this (showing reviews for other designs), but I see now on the US site reviews by default show "this design" and there is a button to show reviews for Other Designs.

So maybe it is a bug on the nz site, and perhaps they will fix it.

 

erinmargaret
New Contributor III

Hi @SpiralGiftsPlus,

Thank you for letting me know.  I do hope it's a tech error on Zazzle's behalf and they will fix it soon.