Address Auto Correct Delays Shipment by 6 Months!

virginia_zazzle
New Contributor II

Please update or disable the auto correct function where customers add their shipping address. I've learned to ignore this feature when placing orders for myself, but was horrified to learn one of my customers received their order 6 months late! They had totally given up on it. 

When a small town (not remote) address is entered the following red notice pops up to a perfectly legit address: "Hmm...we are unable to verify your address as entered, but found a close match. Please confirm the address you want to use to ensure timely delivery." A smaller notice reads as follows: (Your address may be undeliverable.) Then a local region (not an address) is suggested instead of the actual town/city name.

1 REPLY 1

Roberta
Moderator
Moderator

Hi @virginia_zazzle 

Many thanks for bringing this to our attention. I'll be passing this feedback to the Team 📝

Roberta 🌷