Bought 3 of my own products, 2 are not showing in my sales.
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06-19-2023 12:14 PM
Last week I bought 3 of my products. 2 of those products are not reflected in my sales, only one is showing up. This is the first time I encounter this. Has me worried I'm not getting credited for all of my sales. I've contacted support but not heard back.
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06-19-2023 01:22 PM
Two of those products are considered "private." This happens when you (as a store owner) open a product that you've previously posted for sale, and then modify the design, and then purchase the modified design.
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06-19-2023 02:28 PM
So if we create it as a hidden new design, do we get credit for the sale?
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06-20-2023 06:17 AM - edited 06-20-2023 06:19 AM
Oh I see. That's interesting. I thought I paid extra because I didn't make it from scratch and my royalty was factored in, maybe it was removed in cart and I didn't notice? And by modify design, do you mean personalize, or actually modify the design in some way?

