Bought 3 of my own products, 2 are not showing in my sales.

DE0
Contributor

Last week I bought 3 of my products.  2 of those products are not reflected in my sales, only one is showing up.  This is the first time I encounter this.  Has me worried I'm not getting credited for all of my sales.  I've contacted support but not heard back.  

3 REPLIES 3

Scott
Community Manager
Community Manager

Two of those products are considered "private." This happens when you (as a store owner) open a product that you've previously posted for sale, and then modify the design, and then purchase the modified design. 

Jadendreamer13
Valued Contributor III

So if we create it as a hidden new design, do we get credit for the sale?

Oh I see.  That's interesting.  I thought I paid extra because I didn't make it from scratch and my royalty was factored in, maybe it was removed in cart and I didn't notice?  And by modify design, do you mean personalize, or actually modify the design in some way?