Can't Download Mockup for Watch Strap for Gold Wraparound Watch Style

[WHS_Designs]

FYI, I am unable to download the mockup for the watch strap view (second photo from left) for the gold wraparound watch style.

This returns the error message "www.zazzle.com says try a different view."

(note: this error does not pop up for the silver wraparound watch style). 

[Pádraig]

Hi @WHS_Designs,

I'm sorry to hear that you are experiencing an issue here. Can you provide a link to an example that displays this issue?

Thank you for your patience!

Pádraig

[WHS_Designs]

@Pádraig, it's not specific to any particular product ID (but rather this women's watch style), but if you need a PID#, here's one 256905734605750712. note the popup message in the screengrab below. thanks!

[Pádraig]

Hi @WHS_Designs,

Thanks for providing the product ID. My apologies, I couldn't locate the exact product and style you were referring to. I receive the same message when I attempt to download the mockup so I have sent this on to our team for further investigation. I will let you know when we have an update.

Thank you for your patience!

Pádraig

[WHS_Designs]

many thanks, Pádraig!

[Pádraig]

You're welcome @WHS_Designs.

Our team have confirmed that this is working as expected since no design area or layer is present on this particular view.

Thanks,

Pádraig 

[WHS_Designs]

I see. Thank you for the update, Pádraig!

[Pádraig]

No problem at all! You're welcome.