New products not being added to marketplace

Harmony
Valued Contributor

System has not indexed since 3 Jan. Latest products created has not updated so new products have not been added to marketplace

18 REPLIES 18

Marcia
Valued Contributor III

Ditto. Nothing I've made 1/5 or later has appeared in the mp. (And it had been working so well...)

Zizzago
Contributor

Yes very frustrating when you’ve made lots of new products 😞

Scott
Community Manager
Community Manager

Engineering is aware. We hope to have this resolved very soon. Apologies for the inconvenience!

Scott
Community Manager
Community Manager

Can you check again? If you're missing any products please link me to them. Thanks in advance.

Harmony
Valued Contributor

looks things things are caught up now

Great! All published now, thank you Scott👍

Hi Scott, thank you for your support and all that you are doing to resolve this issue for people. I have the majority of my products that I produced many days ago not showing, so too many links to send you. Would sending you my store address be of any use in your investigations? If so my shop address is: www.zazzle.com/gowildlifestyle 

Thanks again,

Toula

Harmony
Valued Contributor

this issue is occurring again. System has not added new designs/products to marketplace since Tuesday (3 days ago). Normal behaviour is for the system to index at least daily. 

Scott
Community Manager
Community Manager

Can you link me to some products that are not appearing in the marketplace?

Harmony
Valued Contributor

anything created since Tuesday evening. If you sort by date created in my store none of those products have been added

Harmony
Valued Contributor

System indexing is an issue again. Latest products created has not indexed in over 3 days. Usual behaviour is at least once a day

ditto.

Harmony
Valued Contributor

Latest products created has not updated in over 5 days

Yes not since the 17th for me 😞

Caprice
Valued Contributor

I'm having the issue again of being able to find new products in the MP using the PRODUCT NUMBER, but NOT by using tags in Z search. 

chuamishael
Contributor III

I thought it was just me, but it's been several days, and many of my latest products are not being updated.

Harmony
Valued Contributor

7 days now... haven't seen any response that it is being fixed?

Scott
Community Manager
Community Manager

Should be fixed very soon, yes.

One ongoing conversation for multiple instances of the same bug may be causing people to read/re-read posts from January, so let's use this new discussion here: https://community.zazzle.com/t5/technical-issues/products-aren-t-being-added-into-marketplace-march-...